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Publisher: Emerald Group Publishing Limited

Volume 19, Number 9, 1999

Admission scheduling in acute care hospitals: does the practice fit with the theory?
pp. 863-878(16)
Authors: Gemmel, Paul; Van Dierdonck, Roland

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Managing service operations based on customer preferences
pp. 891-908(18)
Authors: Verma, Rohit; Thompson, Gary M

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Electronic commerce usage in business-to-business purchasing
pp. 909-921(13)
Authors: Min, Hokey; Galle, William P

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Measurement of productivity of professional services
pp. 922-950(29)
Author: Nachum, Lilach

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Control of service parts
pp. 950-971(22)
Authors: Fortuin, Leonard; Martin, Harry

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