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Publisher: Emerald Group Publishing Limited

Volume 18, Number 12, 1998

Representing process: the contribution of a re-engineering frame
pp. 1163-1188(26)
Author: Buchanan, David

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A service positioning matrix
pp. 1223-1244(22)
Authors: Collier, David A; Meyer, Susan M

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Perceived importance of the Internet as an information channel for OM professionals
pp. 1245-1262(18)
Authors: White, Gregory P; Jacobs, F Robert

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