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Publisher: Emerald Group Publishing Limited

Volume 17, Number 4, 1997

The market, technological and industry context of business process re-engineering in the UK
pp. 344-364(21)
Authors: Francis, Arthur; MacIntosh, Robert

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Business process definition: a bottom-up approach
pp. 365-374(10)
Authors: Bititci, Umit S; Muir, Daniel

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World-class strategies for safety: a Boeing approach
pp. 389-398(10)
Authors: Ansari, A; Modarress, Batoul

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Quality manager involvement and quality performance
pp. 399-412(14)
Authors: Chen, Injazz J; Paetsch, Ken A; Paulraj, Antony

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