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Publisher: Emerald Group Publishing Limited

Volume 33, Numbers 6-7, 2012

Deploying the NUS Service Class framework at the NUS Libraries to scale the peaks of service excellence
pp. 343-356(14)
Authors: Lee, Cheng Ean; Kan, Sok Cheng; Foo, Yan Chuin

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Leadership competencies: a reference point for development and evaluation
pp. 421-428(8)
Authors: Jantti, Margie; Greenhalgh, Nick

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