ISSN 0143-5124 (Print)
Publisher: Emerald Group Publishing Limited
Deploying the NUS Service Class framework at the NUS Libraries to scale the peaks of service excellence
Lee, Cheng Ean; Kan, Sok Cheng; Foo, Yan Chuin
Collaborative assessment: North American academic libraries' experiences using the Balanced Scorecard to measure performance and show value
Mengel, Elizabeth; Lewis, Vivian
Designing a user and usage database to promote, market, and demonstrate the value of selected statewide databases: The Florida Electronic Library as an example
McClure, Charles R.; Mandel, Lauren H.; Weissenberger, Lynnsey K.
Measuring use of licensed electronic resources: A second iteration of the MINES for Libraries® survey on Scholars Portal and other resources for the Ontario Council of University Libraries
Thomas, Dana; Davidson, Catherine; Kyrillidou, Martha; Plum, Terry
Assessing library contributions to university outcomes: the need for individual student level data
Matthews, Joseph R.
Do school libraries make a difference?: Some considerations on investigating school library impact in the United Kingdom
Assuring quality using "moments of truth" in super-converged services
Leadership competencies: a reference point for development and evaluation
Jantti, Margie; Greenhalgh, Nick