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Performance evaluation: A case study of Lee Kong Chian Reference Library, National Library of Singapore

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Purpose ‐ The paper aims to introduce and examine certain performance indicators and result areas used by the Lee Kong Chian Reference Library to evaluate its services and staff performance. Design/methodology/approach ‐ The paper lists out the measures in place and looks for justification for each in terms of their relevance to library work and value to stakeholders. Findings ‐ It is shown how the measures in place enable services and staff to effectively support the library's mission and vision. Originality/value ‐ The paper provides insight for those interested in performance evaluation for library staff and services in the National Library Board, Singapore.
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Keywords: Libraries; Performance appraisal; Performance management; Reference services; Singapore

Document Type: Research Article

Publication date: January 2, 2009

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