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Library managers and information in World 2.0

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Purpose ‐ The purpose of this paper is to provide library managers with the ability to recognize and address World 2.0 information issues to enhance their ability to develop management plans for the future. Design/methodology/approach ‐ This paper explores what World 2.0 means to library managers in three ways. Three information dimensions are identified using models to examine World 2.0 in a historical context. An analysis is conducted of the different generations of users in World 2.0 including their diverse attitudes, beliefs, experiences and skills and how these influence their engagement with the information environment. Four key characteristics of Web 2.0 are identified through an analysis of Web 2.0 in relation to World 2.0. Findings ‐ Key findings in this paper are that: three dimensions of information in World 2.0 exist and can be used by library managers to help them understand the challenges and to facilitate the construction of strategic management plans that address them. Generational and organizational perspectives of World 2.0 can influence how libraries engage Web 2.0, and should be considered when library managers make strategic management plans for the future. The four characteristics of Web 2.0 create considerations for library managers during their planning processes. Originality/value ‐ This paper is of interest because it provides library managers with a thorough understanding of World 2.0 and how it may influence their libraries and their users so they can make more informed, more successful planning choices.
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Keywords: Information centres; Internet; Library management; Strategic planning

Document Type: Research Article

Publication date: January 2, 2009

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