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Publisher: Emerald Group Publishing Limited

Volume 20, Number 7, 1999

The KMAT: benchmarking knowledge management
pp. 367-372(6)
Author: Jager, Martha de

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Perceptions of quality service at the University of Botswana Library: what Nova says
pp. 373-383(11)
Authors: Thapisa, A.P.N.; Gamini, Venus

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Managing the networked public library
pp. 384-392(9)
Author: Gallimore, Alec

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Leveraging the corporate library through Web user training
pp. 393-400(8)
Author: Detlor, Brian

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