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Managing with quality assurance

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Considers the nature of quality assurance and its implementation within a multidisciplinary private practice of contruction industry design consultants. Reviews the integration of the practice's information services department into the quality assurance system. Stresses the continuing benefits conferred throughout the organization, including an attitude of total involvement and mutual responsibility across the practice. Concludes that the legacy of introducing quality assurance is a sound management system.
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Keywords: Construction Industry; Information Services; Quality Assurance

Document Type: Research Article

Publication date: February 1, 1997

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