A case study in the globalization of jobs in Ireland

Purpose ? The paper sets out to identify the challenges and potential responses Ireland has related to the potential loss of jobs due to offshoring in a key Irish employment sector. The following research question is addressed. How can Irish call centers effectively respond to offshore competition? Design/methodology/approach ? This case study is a based on a field research project including interview and survey data. The project was supported by The Irish Development Agency (IDA) to obtain data about the workers, management and demographic trends of the Irish call center sector. A review of literature available on the subject and observations made during the data gathering phase of a field research project run during the summer of 2004. Findings ? Shows that the global market for offshoring is growing at an accelerated rate due to economic drivers, cultural perceptions and expectations of corporate managers, SMEs, and IT systems integrators. Illustrates how Ireland can turn the problems associated with offshoring into strategic advantage. Practical implications ? The paper proposes responses to the threat of lost jobs in Ireland due to the forces of globalization may offer useful insights for other countries facing similar economic threats. Originality/value ? Very few papers have been published related to Irish job migration. The value is the paper studies a significant Irish industry sector in terms of employment and very real issues related to the globalization of jobs via offshoring. This is important to the IDA and to economic development practitioners in other countries facing the loss of jobs to globalization and offshoring.