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Competencies: a new sector

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Outlines the processes involved in the development of a competency based framework for use by middle managers of three-star Irish hotels within rooms division and the food and beverage department. Secondary research provides an overview of existing generic competency models. Competency models and frameworks have been applied and customised across a broad range of industry sectors. Seeks to address the need for an innovative and fresh approach to HRM within the Irish hotel sector. The primary research is conducted among three-star hotels nation wide, giving equal representation to all regions of Ireland. Job analysis techniques are used as the basis for the primary research. The research is conducted among general managers and middle managers of three-star hotels. While this study examines the three-star hotel market, it is recommended that further research be conducted among four- and five-star properties. It is envisaged that the outcomes of this project will help assist managers in three-star hotels to benchmark their most important role challenges at a middle managerial level against others in similar roles.
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Keywords: Competences; Hotels; Human resource management; Ireland; Management

Document Type: Research Article

Publication date: March 1, 2002

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