The implementation of quality management initiatives in the context of organisational learning
As a prerequisite to pursuing business excellence companies build learning organisations and companies that want to transform their organisations to a continuous improvement philosophy need to embrace the notion of organisational learning, whether they like it or not. Aims to analyse
quality management initiatives in the context of organisational learning. At the start of this research Excellence Ireland and Advanced Management Technology secured the participation of four manufacturing organisations. These companies wanted to implement the Business Excellence Model. They
were encouraged to form a network called "Best in class". Presents a review of the organisational learning literature; the research agenda; sample design and the methodology. Presents a case history of a company which has implemented quality management initiatives. Discusses the findings and
analysis, and draws a conclusion in the context of organisational learning. Focuses on presenting the organisational learning literature and not the quality management literature.
Keywords: Effectiveness; Kaizen; Learning organizations; Organizational learning; Quality management
Document Type: Research Article
Publication date: 01 March 2002
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