Human resource strategies and organisational structures for managing gold-collar workers

States that the rapid expansion of the information technology (IT) industry has brought about skill shortages in many advanced western economies. Examines human resource (HR) policies and organisational structures for developing and retaining IT staff through two case studies of organisations in the IT and telecommunications sector in Australia. Concludes that developing HR policies in order to recruit and retain staff, and linking these to appropriate organisational structure, is becoming of increased importance in order to encourage employees to remain with a company.