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Knowledge management as a service: co-operation between small and medium-sized enterprises (SMEs) and training, consulting and research institutions

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Based on a representative study covering SMEs, providers of training and consulting and research institutions in Austria, the co-operation process between SMEs and external providers of know-how is discussed. A lack of market transparency, problems in the search phase, a lack of co-operation targets and evaluation criteria as well as deficits in the co-operation during the transfer phase lead to a considerable number of SMEs which are disappointed with the co-operation. This problem can be met by the development of new forms of co-operation, i.e. integrated training and consulting programmes, process consultation of in-house development projects and the support of and process consultation of co-operations between SMEs. In this context, new learning technologies can be used to foster co-operative learning and networking.
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Keywords: Austria; Consultancies; Small to medium-sized enterprises; Training

Document Type: Research Article

Publication date: October 1, 1999

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