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Perceptions of commercial hospitality space: The case of a UK university campus hotel

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Over the past decade, there has been a growth in the number of hotels built on university campuses, in Europe, Asia and the United States. Originally, such hotels were often associated with a university’s hotel school and their hospitality programme; however, an increasing number of full-service campus hotels have recently been developed, with no such connections. Through 30 interviews with Heriot-Watt University staff and students, this study explores their perceptions of a newly built commercial hotel on their campus. The findings highlighted the different opinions held by students and staff as to the benefits of a campus hotel and suggested that they were viewed by both as contested hospitality spaces. However, this study submits that if they were more welcoming to students and staff and were better aligned with the ethos of the university, this would aid in their acceptance into the wider university community.
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Keywords: campus hotels; contested spaces; hospitality studies; perceptions; social cohesion; universities

Document Type: Research Article

Affiliations: 0000000106567444Heriot-Watt University

Publication date: September 1, 2020

This article was made available online on July 13, 2020 as a Fast Track article with title: "Perceptions of commercial hospitality space: The case of a UK university campus hotel".

More about this publication?
  • Hospitality & Society is an international multidisciplinary social sciences journal focusing upon hospitality and exploring its connections with wider social and cultural processes and structures. The journal welcomes submissions from various disciplines and aims to be an interactive forum expanding frontiers of knowledge and contributing to the literature on hospitality social science. Articles that stimulate debate, discussion and exchange across disciplines are welcomed, as well as review essays or short topical pieces that are provocative and problematic in nature.

    Hospitality & Society is the official journal of the Council for Hospitality Management Education
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