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- Volume 6, Issue 2, 2016
Hospitality & Society - Volume 6, Issue 2, 2016
Volume 6, Issue 2, 2016
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Hospitality in hospitals: The importance of caring about the patient
Authors: Rosalind Kelly, Erwin Losekoot and Valerie A. Wright-StClairAbstractEvidence suggests that hospital patients receive the medical treatment they need but are sometimes left feeling depersonalized and alienated with their overall treatment. This New Zealand study explored the lived experience of hospitality among adults during their recent hospital stay. A hermeneutic phenomenological methodology was used to design and conduct the study. Seven participants, aged 22 to 65 years, who had spent at least three days in a hospital for elective surgery were purposively recruited. Data were gathered using semi-structured, conversational-style individual interviews. Participant-validated, coherent stories were drawn from the transcripts and analysed. The findings revealed that hospitality showed itself in different ways to the participants. When present, they experienced feelings of comfort, of being at ease and of being healed. The implications for health care practitioners are that offering often small, yet heartfelt acts of hospitality may evoke powerful lived experiences that benefit the patient, suggesting that caring about the patient is an important element of the healing process.
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Global citizenship, tourism and consumerism: A narrative enquiry into the global consumer-citizen spectrum in students’ study tour experiences
Authors: Inge Hermann, Kim Meijer and Sofie Van KoesveldAbstractHigher Education Institutions (HEIs) increasingly embed international activities in their curricula as a way to stimulate global citizenship education (GCE). Nonetheless, there is much debate on the definition and impact of these activities for the development of students as reflective practitioners. Inspired by Roman’s discursive framework, this article examines three dominant conceptions of global citizenship experienced by students during study tours to Surinam. By means of a narrative analysis of 33 diaries collected during three study tours we have categorized students’ lived experiences along a global citizen-consumer spectrum. Our findings show that students’ accounts are mainly centred on notions of consumerism, including multiple colonialist and orientalist stances, while few are concerned with personal reflections related to global citizenship. Concluding, we argue that study tours are no guarantee of enhanced global citizenship; thus, much debate is still needed to determine the significance of study tours in fostering GCE.
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A content analysis of corporate social responsibility: Perspectives from China’s top 30 hotel-management companies
Authors: Xiaoqing Chen and Qingzhe PengAbstractThere is a growing demand for corporate social responsibility (CSR) in the tourism and hospitality industry, but its role in some emerging countries, such as China, has seldom been examined. The purpose of this article is to broaden research into CSR by considering it in the context of the Chinese hotel industry, so helping to fill this omission in the literature. Drawing its empirical material from CSR information released by a representative sample of Chinese hotel-management companies, this study reveals that – while there is considerable variation in the information that the 30 largest organizations provide publicly – they all place considerable importance on their highly valued stakeholders (community, environment, government, employee and customer), the other stakeholders (investor, supplier, mission and values) receive much less coverage. This uneven phenomenon is also reflected in the methods used to disseminate CSR information employed by these companies, which suggests that contextualized social, economic, and cultural differences should be taken into consideration in order to more effectively understand and practice CSR in emerging economies.
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Review Essay
Authors: Giovanna Fassetta, Alison Phipps and Maria GraziaAbstractTHE GAZE OF THE WEST AND FRAMINGS OF THE EAST, SHANTA NAIR-VENUGOPAL (ED.) (2012) Basingstoke: Palgrave Macmillan, XV + 264 pp. ISBN: 978-0-230-30292-1, h/bk, £66.00
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Reviews
AbstractTHE THINKING SPACE: THE CAFÉ AS A CULTURAL INSTITUTION IN PARIS, ITALY AND VIENNA, LEONA RITTNER, W. SCOTT HAINE AND JEFFREY H. JACKSON (EDS) (2013) Farnham, Ashgate, xiv + 238 pp., ISBN: 9781409438793, h/bk, £65.00
THE VIENNESE CAFÉ AND FIN-DE-SIÈCLE CULTURE, CHARLOTTE ASHBY, TAG GRONBERG AND SIMON SHAW-MILLER (EDS) (2013) Oxford, Berghahn, xii + 244 pp., ISBN: 9780857457646, h/bk, $95.00
ALCOHOL: SOCIAL DRINKING IN CULTURAL CONTEXT, JANET CHRZAN (2013) Abingdon: Routledge, xii + 188 pp., ISBN: 9780415892506, p/bk, £20.99
CAFÉ SOCIETY, AKSEL TJORA AND GRAHAM SCAMBLER (EDS) (2013) New York, NY: Palgrave Macmillan, xi + 208 pp., ISBN: 9781137275929, h/bk, £60
A HOSPITABLE WORLD? ORGANISING WORK AND WORKERS IN HOTELS AND TOURIST RESORTS, DAVID JORDHUS-LIER AND ANDERS UNDERTHUN (EDS) (2015) Abingdon Oxon: Routledge, xviii + 234 pp., ISBN: 9780415747790, h/bk, £85
THE ROUTLEDGE HANDBOOK OF SUSTAINABLE FOOD AND GASTRONOMY, PHILIP SLOAN, WILLY LEGRAND AND CLARE HINDLEY (EDS) (2015) Abingdon: Routledge, xxxi + 426 pp., ISBN: 9780415702553, h/bk, £140.00
FACTIONS, FRIENDS AND FEASTS: ANTHROPOLOGICAL PERSPECTIVES ON THE MEDITERRANEAN, JEREMY BOISSEVAIN (2013) New York: Berghahn, x + 310 pp., ISBN: 978-0-85745-844-5, h/bk, $95.00
HOSPITALITY AND ISLAM: WELCOMING IN GOD’S NAME, MONA SIDDIQUI (2015) London: Yale University Press, xi + 274 pp., ISBN: 9780300211863, h/bk, £20.00
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