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Cinderella in Babylon: the representation of housekeeping and housekeepers in the UK television series Hotel Babylon

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This article examines representations of housekeeping and housekeepers in the popular television series Hotel Babylon. We take a reflective approach in considering how identities and roles in the Hotel Babylon series are constructed, regarding the housekeeping department and its workers. We identify that the representation of housekeeping work and employees is one of mainly sexualized victims, migrant workers and denigrated employees. Some possible effects of the identity and role constructed in this series are discussed; in particular an undermining and undervaluing of a career in housekeeping. This study suggests more fundamental concerns about sustaining service quality and employment relationships in the hotel sector.
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Document Type: Research Article

Affiliations: 1: Coventry School of Art and Design. 2: Auckland University of Technology

Publication date: January 28, 2011

More about this publication?
  • Hospitality & Society is an international multidisciplinary social sciences journal focusing upon hospitality and exploring its connections with wider social and cultural processes and structures. The journal welcomes submissions from various disciplines and aims to be an interactive forum expanding frontiers of knowledge and contributing to the literature on hospitality social science. Articles that stimulate debate, discussion and exchange across disciplines are welcomed, as well as review essays or short topical pieces that are provocative and problematic in nature.

    Hospitality & Society is the official journal of the Council for Hospitality Management Education
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