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How facilities design affects patient safety, quality and productivity


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This paper analyses the impact of facilities design on patient outcome, patient satisfaction, patient safety, and staff productivity. It examines the common facility selection and procurement criteria that often overlook usability. The different dimensions of usability and aspects of design that can serve as guides in facility planning and selection are presented. The paper reviews several pitfalls as well as best practices and standards in ergonomic facility design. It concludes that to ensure the human-centredness of hospital facilities, management should involve all stakeholders, process owners and direct users and their early participation in facility planning.

Keywords: ergonomics; facilities design; facility selection and sourcing; fail-safe; fault-tolerant; future-proofing; human factors; human-centred design; mistake-proofing; patient safety

Document Type: Research Article

Affiliations: Asian Institute of Management, Eugenio Lopez Foundation Building, Joseph R. McMicking Campus

Publication date: January 1, 2019

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  • Management in Healthcare is the major new professional journal publishing in-depth, peer-reviewed articles and case studies on leadership, administration and management in healthcare. Content will be written by and for healthcare management professionals and researchers with no advertising or sales pitches.

    Each quarterly 100-page issue – published in print and online – will feature detailed, practical articles on key business issues which cut through the deluge of information facing healthcare management professionals to showcase the latest thought leadership in how to deliver more with less resources while at the same time improving healthcare quality, along with actionable advice and ‘lessons learned’ from fellow healthcare managers to put that strategy into practice. It will not publish advertising but rather detailed analysis of new thinking and practice at a wide range of healthcare providers worldwide for readers to benchmark their organization against, with every article being peer-reviewed by an expert Editorial Board to ensure that it focuses on the healthcare manager’s perspective, the challenges they face and how they can tackle them.

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