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Improving organisational culture through quality improvement, values-based leadership and staff engagement: An NHS trust case study

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Wrightington, Wigan and Leigh NHS Foundation Trust (WWL) is a provider of acute general hospital services and specialist elective orthopaedic services in the north of England. This paper aims to share the approach taken at WWL to improve organisational culture change through a focus on quality improvement and staff engagement. This paper explains how this focus has delivered measurable results, not just in quality and staff morale but also in performance, finance and benefits for both patients and staff. Improvements in many performance measures are very visible, particularly delivery of national targets and major reductions in a number of patient harms. Staff engagement figures from internal quarterly surveys and the national NHS Staff Survey report some of the highest levels of staff engagement in the UK. The Trust leadership recognises the excellent progress achieved but are not complacent as this is very much part of an ongoing journey.
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Keywords: Quality Champions; Wigan and Leigh NHS Foundation Trust; Wrightington; improved performance; organisational culture change; quality improvement; staff engagement

Document Type: Research Article

Publication date: March 1, 2016

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  • Management in Healthcare is the major new professional journal publishing in-depth, peer-reviewed articles and case studies on leadership, administration and management in healthcare. Content will be written by and for healthcare management professionals and researchers with no advertising or sales pitches.

    Each quarterly 100-page issue – published in print and online – will feature detailed, practical articles on key business issues which cut through the deluge of information facing healthcare management professionals to showcase the latest thought leadership in how to deliver more with less resources while at the same time improving healthcare quality, along with actionable advice and ‘lessons learned’ from fellow healthcare managers to put that strategy into practice. It will not publish advertising but rather detailed analysis of new thinking and practice at a wide range of healthcare providers worldwide for readers to benchmark their organization against, with every article being peer-reviewed by an expert Editorial Board to ensure that it focuses on the healthcare manager’s perspective, the challenges they face and how they can tackle them.

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