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Direct access to payment service providers by businesses and organisations in Europe

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This paper suggests that the real trick for banks in the current economic climate could be finding ways to generate improved revenue streams not by only operating more efficiently, but also by helping the bank’s business and corporate customers to achieve their own efficiencies and cost-savings by providing true end to end customer to customer services (and not just bank to bank services) on a value-added basis. The hypothesis is that not only could cost efficiencies be achieved by banks, but customer satisfaction could be improved by providing services where payment instructions and transactions are submitted directly to the payment service providers (eg ACHs, SWIFT, CSMs) rather than via the banks.

Keywords: ACH; Bacs; SWIFT; direct access; electronic

Document Type: Research Article

Publication date: September 1, 2010

More about this publication?
  • Journal of Payments Strategy & Systems publishes peer-reviewed articles and case studies analysing best practice, emerging issues and new thinking in how to develop a profitable, customer-focused payments strategy. It examines major issues facing the corporate, wholesale and retail payments industry from a business, risk and operational perspective.

    Edited by renowned payments expert Gerard Hartsink and guided by an eminent Editorial Board, each quarterly 100-page issue provides practical, detailed analysis of developments and trends in the payments business, regulation, new entrants and technologies and how to bring them all together to define your payments strategy, as well as actionable advice and ‘lessons learned' from fellow professionals on how payment processing systems can be leveraged to maximise profitability, security and efficiency and minimise risk. It contains no advertising and no advertorial.

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