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Journal of Digital & Social Media Marketing is the essential peer-reviewed, professional journal for all those involved in the marketing of products or services using digital channels. Its overriding goal is to provide an authoritative, practitioner-focused forum to support the professional development of all those working in, or entering, the field. As such, the Journal's content is both of direct relevance to the practice of digital marketing and intellectually rigorous.

Topics range from measuring and improving digital media effectiveness and ROI to search engine optimisation, from social media marketing to partner marketing, from mobile marketing to email marketing, website design, display advertising, pay per click and detailed marketing analytics. In short the Journal focuses on any of the established and emerging digital media, tools and practices requiring new approaches to marketing, branding and understanding customer behavior and attitudes.

Publisher: Henry Stewart Publications

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Volume 5 / Number 2 / Summer 2017

Editorial

Editorial
pp. 116-117(2)
Author: Wenzek, Hagen

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Original

Lover of discounts, unicorns and tacos: Progressive's Flo in social media
pp. 118-129(12)
Authors: Leonhardt, James; Cruz, Ryan

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How to use social media to deliver excellent customer service
pp. 139-145(7)
Author: Milcetich, Jessica

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How to get the most from WeChat
pp. 146-152(7)
Author: Bonhomme, Alexis

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Turbo-boost success with asupercharged framework forstrategic visioning
pp. 153-174(22)
Authors: Weise, Sarah; Barrow, Carrie-Ann

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How Instagram content affects brand attitudes and behaviour
pp. 175-188(14)
Authors: Wang, Ming (Bryan); Jones, Valerie

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Improving social media brand personas using archetypes
pp. 189-202(14)
Author: Conejo, Francisco

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