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Ombudsman complaints: Roof coverings

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This is the latest in a series of papers by Ombudsman John Baguley about residential surveying complaints received and investigated by Ombudsman Services: Property. This paper looks deeper into complaints about roofs and also touches on the trail to follow and how doing this can lead to better, complete and holistic reporting. Ombudsman Services: Property is the RICS approved ombudsman scheme to handle complaints about RICS surveyors offering surveying services to domestic clients. It is also government approved to operate as an ombudsman scheme to investigate complaints about sales, lettings and managing agents.
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Keywords: OS:P; Ombudsman; Ombudsman Services: Property; RICS; complaints; roofs; surveys; trail to follow

Document Type: Research Article

Publication date: January 1, 2017

More about this publication?
  • Journal of Building Survey, Appraisal & Valuation is the essential peer-reviewed journal for building surveyors, structural engineers and other professionals concerned with building condition, defects, valuation, repair and maintenance.

    Published quarterly and guided by an expert Editor and Editorial Board, each 100-page issue – published both in print and online – contains in-depth, practical articles on building condition, defects, valuation, repair and maintenance written by and for leading surveying professionals. The journal provides detailed, actionable advice on the latest thinking, techniques and instrumentation available to the surveyor in the diagnosis and repair of building defects, as well as valuation and legal and regulatory updates - with no advertising.

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