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Twelve ailments of outsourcing CRE: What they are and how to prevent them


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Today’s corporate real estate (CRE) professionals deal with more global, complex, outsourced supplier relationships than ever before. The result? Organisations are finding themselves with a new set of challenges — many created by gaps between the intent of the relationship and the actual contract. These gaps are what University of Tennessee (UT) researchers call ‘outsourcing ailments’. A key to eliminating the ailments is first to identify they exist and understand how they can make your strategic supplier relationships unhealthy. This paper summarises each of the 12 most common ailments and provides guidance on how to overcome each ailment in your strategic supplier relationships.
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Keywords: Vested outsourcing; facilities management; governance; outsourcing; perverse incentives; real estate; sourcing; strategic suppliers

Document Type: Research Article

Publication date: January 1, 2019

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