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Home / Journal of Airport Management, Volume 15 / Number 2 / Spring 2021

Conceptualising airport digital maturity and dimensions of technological and organisational transformation

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Authors: HALPERN, NIGEL 1 ; BUDD, THOMAS 2 ; SUAU-SANCHEZ, PERE 3 ; BRÅTHEN, SVEIN 4 ; MWESIUMO, DEODAT 4 ; 

Source: Journal of Airport Management, Volume 15 / Number 2 / Spring 2021, pp. 182-203(22)

Publisher: Henry Stewart Publications

As airports undergo digital transformation, ie a paradigmatic shift in the way digital technologies are adopted and used, there is a need for actionable insights to ensure that airport digital maturity is achieved. Using an integrative review of literature, this paper develops an airport digital maturity model, focusing mainly on a passenger experience perspective. The paper then delineates two dimensions of digital transformation — technological and organisational. Subsequently, an airport digital transformation model is conceptualised to identify key factors that airports need to consider when transforming their business and interesting lines of enquiry for future research. Insights offered by the model are relevant to both practitioners and researchers interested in conducting future studies in this area.

Keywords: airports; digital transformation; maturity models; organisation; technology

Document Type: Research Article

Affiliations: 1: Professor of Air Transport and Tourism Management in the Department of Marketing, Kristiania University College 2: Lecturer in Airport Planning and Management at the Centre for Air Transport Management and Digital Aviation Research Technology Centre, Cranfield University 3: Senior Lecturer in Air Transport Management at the Centre for Air Transport Management, Cranfield University 4: Faculty of Logistics, Molde University College — Specialized University in Logistics

Publication date: March 1, 2021

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  • Journal of Airport Management is the essential professional journal publishing in-depth, peer-reviewed articles and real world case studies on airport management, finance, development, ground-handling, airport-airline relations and regulation - with no advertising or sales pitches.

    Guided by an expert Editorial Board and published in association with Airports Council International, each quarterly 100-page issue publishes original, authoritative articles and case studies written by and for airport managers, ground-handling companies, airlines and regulators, as well as their advisers, service providers, researchers and academics. Each issue provides detailed analysis, new thinking, 'lessons learned' and 'how to' guides from fellow professionals around the world that can be applied in your organisation, plus the latest research in the field.
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