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Conceptualising airport digital maturity and dimensions of technological and organisational transformation


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As airports undergo digital transformation, ie a paradigmatic shift in the way digital technologies are adopted and used, there is a need for actionable insights to ensure that airport digital maturity is achieved. Using an integrative review of literature, this paper develops an airport digital maturity model, focusing mainly on a passenger experience perspective. The paper then delineates two dimensions of digital transformation — technological and organisational. Subsequently, an airport digital transformation model is conceptualised to identify key factors that airports need to consider when transforming their business and interesting lines of enquiry for future research. Insights offered by the model are relevant to both practitioners and researchers interested in conducting future studies in this area.

Keywords: airports; digital transformation; maturity models; organisation; technology

Document Type: Research Article

Affiliations: 1: Professor of Air Transport and Tourism Management in the Department of Marketing, Kristiania University College 2: Lecturer in Airport Planning and Management at the Centre for Air Transport Management and Digital Aviation Research Technology Centre, Cranfield University 3: Senior Lecturer in Air Transport Management at the Centre for Air Transport Management, Cranfield University 4: Faculty of Logistics, Molde University College — Specialized University in Logistics

Publication date: March 1, 2021

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