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The relationship between the service quality of airports and that of their dominant airlines


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This study empirically examines the correlation between the quality of service of airports and that of the dominant airlines at those airports, using the service quality scores of 126 pairs of airports and their dominant airlines from 2013 to 2017. The cause–effect relationship between the service quality of the airports and the airlines was assessed by analysing longitudinal scores of four high-quality airports and their dominant airlines from 2008 to 2017. Results showed that, globally, the service quality of airports and their dominant airlines were highly positively correlated; however, a unidirectional cause–effect relation between airports and their dominant airlines was not identified. These results offer important implications for policy makers.
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Keywords: airport; cause–effect relation; correlation; dominant airline; service quality

Document Type: Research Article

Publication date: June 1, 2018

More about this publication?
  • Journal of Airport Management is the essential professional journal publishing in-depth, peer-reviewed articles and real world case studies on airport management, finance, development, ground-handling, airport-airline relations and regulation - with no advertising or sales pitches.

    Guided by an expert Editorial Board and published in association with Airports Council International, each quarterly 100-page issue publishes original, authoritative articles and case studies written by and for airport managers, ground-handling companies, airlines and regulators, as well as their advisers, service providers, researchers and academics. Each issue provides detailed analysis, new thinking, 'lessons learned' and 'how to' guides from fellow professionals around the world that can be applied in your organisation, plus the latest research in the field.
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