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Using emotional intelligence to meet lower demand in the 21st century

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Faced with a likely long-term trend of declining demand for traditional legal services, law firms and law departments have the opportunity to distinguish themselves by using emotional intelligence skills to better lead the troops and to better serve their clients.

Document Type: Research Article

Publication date: April 1, 2018

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  • Legal service providers today face unprecedented challenges: globalisation, the ‘more for less' challenge, and the war for talent to mention just a few. This new journal arises out of our successful book series on the business of law, co-published with the IBA, and offers practical guidance on how to manage or grow a law firm or an in-house team successfully as a business.
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