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Publisher: Directory of Open Access Journals

Volume 5, Number 1, 2005

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Open Access The purification, analysis and validation of a service quality scale
pp. 30-43(14)
Authors: P. F. Venter; M. Dhurup

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Open Access The use of technology in customer relationship management (CRM)
pp. 106-116(11)
Authors: M. Viljoen; J. A. Bennett; A. D. Berndt; C. R. Van Zyl

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