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Stakeholder Responsible Behavior in Tourism: Scale Development and Validation

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The stakeholder responsible behavior (SRB) scale is a recently developed measurement scale designed to assess individuals’ responsible behavior. The present study seeks to conceptualize and validate the SRB scale. A number of tourism stakeholders are now working together to develop sustainable tourism practices at the destination. Furthermore, only a few studies have examined stakeholder responsibilities in tourism. Therefore, this study attempts to conceptualize stakeholder responsible behavior in tourism from a multistakeholder perspective using the triple bottom line (TBL) theory. In order to assess the responsible behavior of stakeholders in a comprehensive manner, we developed a measurement scale. In the study, responses were collected from two stakeholder groups, residents and tourists. Following that, statistical techniques were used to evaluate the scale’s reliability and validity. According to the results, assessing the behavior of stakeholders in three dimensions is vital for achieving sustainability status within destinations. Based on the scale validated by this study, destination management organizations (DMOs) will be able to bring multiple stakeholders together to evaluate underlying sustainability issues and develop solutions.

Keywords: MEASUREMENT SCALE DEVELOPMENT; RESPONSIBLE BEHAVIOR; SUSTAINABLE TOURISM; TOURISM STAKEHOLDERS

Document Type: Research Article

Affiliations: 1: Department of Management Studies, NALSAR University of Law, Justice City, Hyderabad, India 2: Operations Management and Decision Sciences, Xavier Institute of Management, Bhubaneswar, India 3: Goa Institute of Management, Sanquelim Campus, Poriem Sattari Goa, India

Publication date: March 5, 2024

This article was made available online on October 16, 2023 as a Fast Track article with title: "Stakeholder responsible behavior in tourism: Scale development and validation".

More about this publication?
  • Established in 1996, Tourism Analysis is an interdisciplinary journal that provides a platform for exchanging ideas and research in tourism and related fields. The journal aims to publish articles that explore a broad range of research subjects, including, but not limited to, the social, economic, cultural, environmental, and psychological aspects of tourism, consumer behavior in tourism, sustainable and responsible tourism, and effective operations, marketing, and management.

    Tourism Analysis focuses on both theoretical and applied research and strives to promote innovative approaches to understanding the complex and dynamic nature of tourism, its stakeholders, businesses, and its effects on society. The journal welcomes articles on innovative research topics and methodologies beyond the traditional theory-testing sciences, such as robotics, computational sciences, and data analytics.

    Our primary goal is to contribute to the development and advancement of new knowledge in tourism while fostering critical reflections and debates on the radical changes and evolution in tourism among scholars, practitioners, policymakers, and other stakeholders.
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