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Home / Tourism Analysis, Volume 28, Number 4

Impacts of the Pandemic on Hospitality Operations: The Managerial Perspective

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Authors: Günaydin, Yusuf 1 ; Kozak, Metin 2 ; Çinar, Kevser 3 ; 

Source: Tourism Analysis, Volume 28, Number 4, 2023, pp. 565-586(22)

Publisher: Cognizant Communication Corporation

DOI: https://doi.org/10.3727/108354223X16922214414123

Despite the fact that there has been much research in the field of COVID-19 and its impacts, the existing literature has been extensively dominated by a limited time scale and departments in the hospitality industry. Therefore, this study investigates the potential short-term impacts of a pandemic on hospitality operations, specifically relating to the revision of annual budgets and the provision of regular services and how these operations progressed in 2 years. The study aims to fill the literature gap and convey the mission to guide entrepreneurs and managers from an industrial perspective. Data were collected twice: the first was in the early weeks of 2021while the second corresponds to the early weeks of 2022 through personal interviews with 13 general managers of hospitality businesses operating in Turkey. Findings indicate that the pandemic has substantially changed the proposed annual budgets and hospitality operations. However, such changes have yet to be fully stable later.

Keywords: CHANGE MANAGEMENT; HOSPITALITY OPERATIONS; MANAGERIAL PERSPECTIVE; PANDEMIC; TURKEY

Document Type: Research Article

Affiliations: 1: School of Tourism and Culinary Arts, International Final University, North Cyprus, Turkey 2: School of Communication, Kadir Has University, Istanbul, Turkey 3: School of Tourism, Necmettin Erbakan University, Konya, Turkey

Publication date: November 27, 2023

This article was made available online on August 16, 2023 as a Fast Track article with title: "IMPACTS OF THE PANDEMIC ON HOSPITALITY OPERATIONS: THE MANAGERIAL PERSPECTIVE".

More about this publication?
  • Established in 1996, Tourism Analysis is an interdisciplinary journal that provides a platform for exchanging ideas and research in tourism and related fields. The journal aims to publish articles that explore a broad range of research subjects, including, but not limited to, the social, economic, cultural, environmental, and psychological aspects of tourism, consumer behavior in tourism, sustainable and responsible tourism, and effective operations, marketing, and management.

    Tourism Analysis focuses on both theoretical and applied research and strives to promote innovative approaches to understanding the complex and dynamic nature of tourism, its stakeholders, businesses, and its effects on society. The journal welcomes articles on innovative research topics and methodologies beyond the traditional theory-testing sciences, such as robotics, computational sciences, and data analytics.

    Our primary goal is to contribute to the development and advancement of new knowledge in tourism while fostering critical reflections and debates on the radical changes and evolution in tourism among scholars, practitioners, policymakers, and other stakeholders.

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