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Do Satisfied Cellar Door Visitors Want to Revisit? Linking Past Knowledge and Consumption Behaviors To Satisfaction and Intention to Return

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This study evaluates the main determinants of wine tourists' intention to revisit the winery cellar door. The proposed tourist behavior model suggests that past wine-related knowledge and behaviors as well as motivation affect satisfaction with the cellar door visit. The model suggests that actual behavior at the cellar door (number of bottles bought and amount of money spent) is dependent on the previously mentioned factors. A survey of wine tourists in the Barossa Valley, Australia, led to 676 useable questionnaires. The results of a binary logistic model show that only monthly household expenditure on wine consumption and the motive of tasting wine predict satisfaction with the cellar door visit. A negative binomial model shows that the probability to buy more bottles at the winery increases if the visitor is from Australia, satisfied with the visit, has tasted wine at the cellar door, is younger, spends more on monthly household consumption of wine, and was primarily visiting to buy wine. However, intention to revisit is predicted only by satisfaction, awareness of the winery before the visit, motives of buying and tasting wine, and some sociodemographic characteristics. Implications for the management of visitor behavior and the cellar door experience are also discussed.

Keywords: KNOWLEDGE; MOTIVATION; PAST BEHAVIOR; SATISFACTION; WINE TOURISM

Document Type: Research Article

Publication date: April 14, 2021

This article was made available online on January 1, 2021 as a Fast Track article with title: "DO SATISFIED CELLAR DOOR VISITORS WANT TO REVISIT? LINKING PAST KNOWLEDGE AND CONSUMPTION BEHAVIORS TO SATISFACTION AND INTENTION TO RETURN".

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  • Established in 1996, Tourism Analysis is an interdisciplinary journal that provides a platform for exchanging ideas and research in tourism and related fields. The journal aims to publish articles that explore a broad range of research subjects, including, but not limited to, the social, economic, cultural, environmental, and psychological aspects of tourism, consumer behavior in tourism, sustainable and responsible tourism, and effective operations, marketing, and management.

    Tourism Analysis focuses on both theoretical and applied research and strives to promote innovative approaches to understanding the complex and dynamic nature of tourism, its stakeholders, businesses, and its effects on society. The journal welcomes articles on innovative research topics and methodologies beyond the traditional theory-testing sciences, such as robotics, computational sciences, and data analytics.

    Our primary goal is to contribute to the development and advancement of new knowledge in tourism while fostering critical reflections and debates on the radical changes and evolution in tourism among scholars, practitioners, policymakers, and other stakeholders.
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