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ROSTERING-INTEGRATED SERVICES AND CREW EFFICBENCY

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This article presents an extended crew rostering model that is applicable in personnel-intensive business sectors. We demonstrate (1) how the quality level of services can be augmented and (2) how the workforce can be used efficiently. The proposed supplementary services do not require additional personnel; rather, they involve the taking of the appropriate steps during the operational planning phase in which crews are assigned to certain tasks. Although this article focuses on airlines, the concepts suggested herein are also applicable to crew rostering for cruise lines, international hotel chains, and railway companies. An adaptation of the efficient rostering algorithm SWIFTROSTER is used to provide exemplary results based on real data from a medium-sized European airline for such service improvements and efficiency measures.
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Keywords: Crew planning; Personnel scheduling; Rostering; Service quality; Workforce efficiency

Document Type: Research Article

Publication date: January 1, 2000

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  • Information Technology & Tourism is the first scientific journal dealing with the exciting relationship between information technology and tourism. Information and communication systems embedded in a global net have profound influence on the tourism and travel industry. Reservation systems, distributed multimedia systems, highly mobile working places, electronic markets, and the dominant position of tourism applications in the Internet are noticeable results of this development. And the tourism industry poses several challenges to the IT field and its methodologies.
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