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BEYOND TRADITIONAL TOURISM INFORMATION SYSTEMS: THE WEB-BASED APPROACH TIScover

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The Internet is more and more emerging as a perfect platform to bring tourism information and products to the customer in a direct way. However, Web-based tourism information systems are required not to offer on-line brochures only, but rather to provide both value and service. One system that has recognized this fact is TIScover. TIScover mainly focuses on three crucial aspects. First, by using database technology in combination with a decentralized maintenance approach on the basis of an Extranet, a high-quality content in terms of comprehensiveness, accurateness, and actuality can be achieved. Second, by supporting different information retries al philosophies ranging from pure navigation to structured and full-text search capabilities along with on-line booking facility convenient and powerful access to tourism information and products is possible. And third, different dimensions of customizability allow the system to be employed not only for different kinds of tourism information providers, but also for different regions and even different countries to individually represent complex and heterogeneous tourism information and products. This article discusses the design goals of TIScover. outlines the concepts used for realizing them, and gives an insight into some lessons learned along TIScover's realization and utilization phase.
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Keywords: Decentralized maintenance; Extranet; Intranet; On-line booking; Web-based tourism information system

Document Type: Research Article

Publication date: January 1, 1998

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  • Information Technology & Tourism is the first scientific journal dealing with the exciting relationship between information technology and tourism. Information and communication systems embedded in a global net have profound influence on the tourism and travel industry. Reservation systems, distributed multimedia systems, highly mobile working places, electronic markets, and the dominant position of tourism applications in the Internet are noticeable results of this development. And the tourism industry poses several challenges to the IT field and its methodologies.
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