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Negative Online Patient Reviews in Headache Medicine

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Patients commonly use online reviews in selecting a new physician. There have been no studies of online reviews of headache medicine physicians. To better understand headache medicine physicians’ attitudes and opinions about negative reviews, 2 negative patient reviews were posted to the Southern Headache Society online discussion group and comments were requested. Twenty‐two anonymous comments are provided. The strengths and inadequacies of online physician reviews in other specialties and the possible actions headache medicine physicians should take for negative reviews are discussed. A nationwide survey of online reviews of headache medicine specialists would be of interest.
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Keywords: headache medicine; internet; negative online reviews; physician ratings; web‐based

Document Type: Research Article

Publication date: October 1, 2018

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