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Providing Websites with capabilities of one–to–one marketing

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A formidable synergy can be obtained by putting expert system technology into the Internet. The modern trend of embedding expert systems into Websites turns out to be very promising, in particular for the field of marketing via the Web. The last two years have seen a growing interest in providing Websites with suitable embedded expert systems for one–to–one marketing. One–to– one marketing means marketing in a personalized way, i.e. marketing in a way that is adaptive to the personal needs of the user. A basic feature of this marketing framework consists in personalized prioritizing of news, i.e. presenting information in an order that is relevant to the specific needs of the current user. If the personalized prioritizing of news is a very useful feature in wired Web, it becomes essential in wireless Web, the promising next generation of the Web.

The paper presents a general methodology for personalized prioritizing of news. The methodology integrates decision theory with a deep–knowledge–based user model (i.e. causal knowledge linking user preferences to user goals). The deep–knowledge model of the user is a source of power of the methodology because it allows the system to know (and possibly explain) why the user acts the way he/she acts. Another relevant aspect of the methodology is that the burden of personalization is not placed on the user, and in fact the user does not have to declare his/her needs or interests or goals: they are automatically inferred from his/her profile data. In order to investigate the ideas underlying the proposal, a methodology example has been implemented in a prototype and then tested on real cases in the context of a supercomputing portal.
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Keywords: Bayesian networks; decision theory; embedded expert systems; one–to–one marketing; website reasoning

Document Type: Research Article

Affiliations: CILEA (Interuniversity Consortium for Information and Communication Technologies) Italy

Publication date: February 1, 2003

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