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Cockpit Design and Cross-Cultural Issues Underlying Failures in Crew Resource Management

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Harris D, Li W-C. Cockpit design and cross-cultural issues underlying failures in crew resource management. Aviat Space Environ Med 2008; 79:537–8.

High power-distance has been implicated in many aircraft accidents involving Southeast Asian carriers where crew resource management (CRM) has been identified as a root cause. However, this commentary argues that the design of modern flight decks and their standard operating procedures have an inherent Western (low power-distance) bias within them which exacerbates these CRM issues.
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Keywords: crew resource management; culture; flight deck design; power-distance

Document Type: Research Article

Publication date: May 1, 2008

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