Search Results

Getting closer: tailored human-computer speech dialog

Authors: Metze, Florian; Englert, Roman; Bub, Udo; Burkhardt, Felix; Stegmann, Joachim

Source: Universal Access in the Information Society (UAIS), Volume 8, Number 2, June 2009 , pp. 97-108(12)

Publisher: Springer

Six Sigma in banking services: a case study based approach

Author: Uprety, Indu

Source: International Journal of Six Sigma and Competitive Advantage, Volume 5, Number 3, 4 September 2009 , pp. 251-271(21)

Publisher: Inderscience Publishers

Customer centric PLM: integrating customers' feedback into product data and lifecycle processes

Author: Schulte, Stefan

Source: International Journal of Product Lifecycle Management, Volume 3, Number 4, 12 July 2009 , pp. 295-307(13)

Publisher: Inderscience Publishers

The quality of life as attribute of sustainability

Author: Lepage, Alain

Source: The TQM Journal, Volume 21, Number 2, 2009 , pp. 105-115(11)

Publisher: Emerald Group Publishing Limited

Seamless customer handover among multiple wireless access technologies

Author: Wright, D.J.

Source: International Journal of Electronic Customer Relationship Management, Volume 3, Number 1, 7 April 2009 , pp. 38-51(14)

Publisher: Inderscience Publishers

Up and running: Nike customers are the secret behind increasing value

Source: Strategic Direction, Volume 25, Number 6, 2009 , pp. 29-31(3)

Publisher: Emerald Group Publishing Limited

Applying QFD to develop a training course for clothing merchandisers

Authors: Chan, Catherine Y.P.; Taylor, G.; Ip, W.C.

Source: The TQM Journal, Volume 21, Number 1, 2009 , pp. 34-45(12)

Publisher: Emerald Group Publishing Limited

The impact of the recovery paradox on retailer-customer relationships

Authors: Priluck, Randi; Lala, Vishal

Source: Managing Service Quality, Volume 19, Number 1, 2009 , pp. 42-59(18)

Publisher: Emerald Group Publishing Limited

Emotional labour and strain in "front-line" service employees: Does mode of delivery matter?

Author: Kinman, Gail

Source: Journal of Managerial Psychology, Volume 24, Number 2, 2009 , pp. 118-135(18)

Publisher: Emerald Group Publishing Limited

Integration of quality function deployment and process management in the semiconductor industry

Author: Chen, Chee-Cheng

Source: International Journal of Production Research, Volume 47, Number 6, January 2009 , pp. 1469-1484(16)

Publisher: Taylor and Francis Ltd

Networks as Support Structures for Social Enterprises

Source: SourceOECD Urban, Rural and Regional Development, Volume 2009, Number 2, January 2009 , pp. 149-207(59)

Publisher: OECD - Organisation for Economic Co-operation and Development

Networks as Support Structures for Social Enterprises

Source: SourceOECD Employment, Volume 2009, Number 2, January 2009 , pp. 149-207(59)

Publisher: OECD - Organisation for Economic Co-operation and Development

Networks as Support Structures for Social Enterprises

Source: SourceOECD Social Issues/Migration/Health, Volume 2009, Number 2, January 2009 , pp. 149-207(59)

Publisher: OECD - Organisation for Economic Co-operation and Development

Radiation oncology Lean Six Sigma project selection based on patient and staff input into a modified quality function deployment

Authors: Bonilla, Claribel; Pawlicki, Todd; Perry, Leonard; Wesselink, Brigitte

Source: International Journal of Six Sigma and Competitive Advantage, Volume 4, Number 3, 5 December 2008 , pp. 196-208(13)

Publisher: Inderscience Publishers

Revised planning matrix of quality function deployment

Authors: Deng, Wei-Jaw; Kuo, Ying-Feng

Source: The Service Industries Journal, Volume 28, Number 10, December 2008 , pp. 1445-1462(18)

Publisher: Routledge, part of the Taylor & Francis Group

Product innovation and management in a small enterprise

Author: Pitta, Dennis A.

Source: Journal of Product and Brand Management, Volume 17, Number 6, 2008 , pp. 416-419(4)

Publisher: Emerald Group Publishing Limited

What's wrong with IVR self-service

Author: Dean, Dwane H.

Source: Managing Service Quality, Volume 18, Number 6, 2008 , pp. 594-609(16)

Publisher: Emerald Group Publishing Limited

Expectations measurements in mobile data service: a case study

Authors: Kim, Ki Young; Yun, Deok Kyun; Kim, Dong Yool

Source: International Journal of Mobile Communications, Volume 7, Number 1, 30 November 2008 , pp. 91-116(26)

Publisher: Inderscience Publishers

Identification of product definition patterns in mass customization using a learning-based hybrid approach

Authors: Yu, Li; Wang, Liya; Yu, Jianbo

Source: The International Journal of Advanced Manufacturing Technology, Volume 38, Numbers 11-12, October 2008 , pp. 1061-1074(14)

Publisher: Springer

Operationalizing the progression from prospect to customer to evangelist: How marketing operations supports transparency and trust building in the New World of Web 2.0 — Interview with Gary Katz of Marketing Operations Partners

Author: Katz, Gary

Source: Journal of Digital Asset Management, Volume 4, Number 4, September 2008 , pp. 197-212(16)

Publisher: Palgrave Macmillan