Search Results

A national survey of the current state of screening services for diabetic retinopathy: ABCD-Diabetes UK survey of specialist diabetes services 2006

Authors: Nagi, D. K.; Gosden, C.; Walton, C.; Winocour, P. H.; Turner, B.; Williams, R.; James, J.; Holt, R. I. G.

Source: Diabetic Medicine, Volume 26, Number 12, December 2009 , pp. 1301-1305(5)

Publisher: Blackwell Publishing

Accreditation of Chemical, Criminal Investigation, and Other Laboratories

Authors: Ulrich, Hans-Jakob; Straub, Rolf

Source: CHIMIA International Journal for Chemistry, Volume 63, Number 10, October 2009 , pp. 689-692(4)

Publisher: Swiss Chemical Society

Monitoring and Evaluating User Take-up

Source: SourceOECD Science & Information Technology, Volume 2009, Number 17, October 2009 , pp. 85-100(16)

Publisher: OECD - Organisation for Economic Co-operation and Development

Monitoring and Evaluating User Take-up

Source: SourceOECD Governance, Volume 2009, Number 24, October 2009 , pp. 85-100(16)

Publisher: OECD - Organisation for Economic Co-operation and Development

User's perceived service quality of mobile communications: experience from Ethiopia

Author: Negi, Rakshit

Source: International Journal of Quality & Reliability Management, Volume 26, Number 7, 2009 , pp. 699-711(13)

Publisher: Emerald Group Publishing Limited

Frontline employees' views on organizational factors that affect the delivery of service quality in call centers

Authors: Dean, Alison M.; Rainnie, Al

Source: Journal of Services Marketing, Volume 23, Number 5, 2009 , pp. 326-337(12)

Publisher: Emerald Group Publishing Limited

Service quality in health care setting

Authors: Rashid, Wan Edura Wan; Jusoff, Hj. Kamaruzaman

Source: International Journal of Health Care Quality Assurance, Volume 22, Number 5, 2009 , pp. 471-482(12)

Publisher: Emerald Group Publishing Limited

Banned from working in social care: a secondary analysis of staff characteristics and reasons for their referrals to the POVA list in England and Wales

Authors: Hussein, Shereen; Stevens, Martin; Manthorpe, Jill; Rapaport, Joan; Martineau, Stephen; Harris, Jess

Source: Health & Social Care in the Community, Volume 17, Number 5, September 2009 , pp. 423-433(11)

Publisher: Blackwell Publishing

Understanding service context: development of a service pro forma to describe and measure elderly peoples' community and intermediate care services

Authors: Nancarrow, Susan A.; Moran, Anna M.; Parker, Stuart G.

Source: Health & Social Care in the Community, Volume 17, Number 5, September 2009 , pp. 434-446(13)

Publisher: Blackwell Publishing

Why and how service quality perceptions impact consumer responses

Authors: Etgar, Michael; Fuchs, Galia

Source: Managing Service Quality, Volume 19, Number 4, 2009 , pp. 474-485(12)

Publisher: Emerald Group Publishing Limited

The effect of power distance and individualism on service quality expectations in banking: A two-country individual- and national-cultural comparison

Authors: Dash, Satyabhusan; Bruning, Ed; Acharya, Manaswini

Source: The International Journal of Bank Marketing, Volume 27, Number 5, 2009 , pp. 336-358(23)

Publisher: Emerald Group Publishing Limited

Item sampling in service quality assessment surveys to improve response rates and reduce respondent burden: The "LibQUAL+<UP>®</UP> Lite" example

Authors: Thompson, Bruce; Kyrillidou, Martha; Cook, Colleen

Source: Performance Measurement and Metrics, Volume 10, Number 1, 2009 , pp. 6-16(11)

Publisher: Emerald Group Publishing Limited

Measuring service quality of a public university library in Bangladesh using SERVQUAL

Authors: Ahmed, S.M. Zabed; Shoeb, Md. Zahid Hossain

Source: Performance Measurement and Metrics, Volume 10, Number 1, 2009 , pp. 17-32(16)

Publisher: Emerald Group Publishing Limited

Using a multiple-attribute approach for measuring customer satisfaction with retail banking services in Kuwait

Authors: Al-Eisa, Abdulkarim S.; Alhemoud, Abdulla M.

Source: The International Journal of Bank Marketing, Volume 27, Number 4, 2009 , pp. 294-314(21)

Publisher: Emerald Group Publishing Limited

Frank Gilbreth and health care delivery method study driven learning

Author: Towill, Denis R.

Source: International Journal of Health Care Quality Assurance, Volume 22, Number 4, 2009 , pp. 417-440(24)

Publisher: Emerald Group Publishing Limited

Multivariable Value Densification Modeling Using GIS

Authors: Bodurow, Constance C; Creech, Calvin; Hoback, Alan; Martin, Jordan

Source: Transactions in GIS, Volume 13, Supplement 1, June 2009 , pp. 147-175(29)

Publisher: Blackwell Publishing

Organisational culture, job satisfaction and higher education service quality: The case of Technological Educational Institute of Larissa

Authors: Trivellas, Panagiotis; Dargenidou, Dimitra

Source: The TQM Journal, Volume 21, Number 4, 2009 , pp. 382-399(18)

Publisher: Emerald Group Publishing Limited

The next stage after quality assurance: "total quality" techniques, as applied in a metallurgical laboratory

Author: Chambat, F

Source: International Journal of Technology Management, Volume 2, Number 1, 27 May 2009 , pp. 89-99(11)

Publisher: Inderscience Publishers

Leveraging concepts of Knowledge Management with Total Quality Management: case studies in the service sector

Author: Smith, Alan D.

Source: International Journal of Logistics Systems and Management, Volume 5, Number 6, 1 May 2009 , pp. 631-653(23)

Publisher: Inderscience Publishers

Comparing alternative instruments to measure service quality in higher education

Author: Brochado, Ana

Source: Quality Assurance in Education, Volume 17, Number 2, 2009 , pp. 174-190(17)

Publisher: Emerald Group Publishing Limited