Search Results

The influence of socialisation agents on the fan loyalty of Korean teens

Authors: Yoh, Taeho; Pai, Hao-Ting; Pedersen, Paul M.

Source: International Journal of Sport Management and Marketing, Volume 6, Number 4, 18 November 2009 , pp. 404-416(13)

Publisher: Inderscience Publishers

Effects of organizational and serviceperson orientation on customer loyalty

Authors: Colwell, Scott; Hogarth-Scott, Sandra; Jiang, Depeng; Joshi, Ashwin

Source: Management Decision, Volume 47, Number 10, 2009 , pp. 1489-1513(25)

Publisher: Emerald Group Publishing Limited

Transcendental marketing: a conceptual framework and empirical examples

Author: Nordin, Fredrik

Source: Management Decision, Volume 47, Number 10, 2009 , pp. 1652-1664(13)

Publisher: Emerald Group Publishing Limited

An approach to develop effective customer loyalty programs: The VIP program at T&T Supermarkets Inc.

Authors: Ho, Richard; Huang, Leo; Huang, Stanley; Lee, Tina; Rosten, Alexander; Tang, Christopher S.

Source: Managing Service Quality, Volume 19, Number 6, 2009 , pp. 702-720(19)

Publisher: Emerald Group Publishing Limited

Atmospheric experiences that emotionally touch customers: A case study from a winter park

Authors: Slåtten, Terje; Mehmetoglu, Mehmet; Svensson, Göran; Sværi, Sander

Source: Managing Service Quality, Volume 19, Number 6, 2009 , pp. 721-746(26)

Publisher: Emerald Group Publishing Limited

Comparative study of core values of excellence models <IT>vis-à-vis</IT> human values

Author: Talwar, Balvir

Source: Measuring Business Excellence, Volume 13, Number 4, 2009 , pp. 34-46(13)

Publisher: Emerald Group Publishing Limited

Customer satisfaction with and loyalty towards online travel products: a transaction cost economics perspective

Authors: Kim, Yeong Gug; Li, Gang

Source: Tourism Economics, Volume 15, Number 4, December 2009 , pp. 825-846(22)

Publisher: IP Publishing Ltd

CORPORATE SOCIAL RESPONSIBILITY AND THE COMPANIES ACT 2006

Author: Copp, Stephen F.

Source: Economic Affairs, Volume 29, Number 4, December 2009 , pp. 16-21(6)

Publisher: Blackwell Publishing

Complaint handling

Source: Risk Management Modules, Risk Management Modules , pp. 47-52(6)

Publisher: Dental Protection

A Critique of Integrity: Has a Commander a Moral Obligation to Uphold his Own Principles?

Author: Olsthoorn, Peter

Source: Journal of Military Ethics, Volume 8, Number 2, June 2009 , pp. 90-104(15)

Publisher: Routledge, part of the Taylor & Francis Group

The Problems of Duty and Loyalty

Author: Coleman, Stephen

Source: Journal of Military Ethics, Volume 8, Number 2, June 2009 , pp. 105-115(11)

Publisher: Routledge, part of the Taylor & Francis Group

The mediating role of place attachment on the relationship between service quality and loyalty in the context of skiing

Authors: Theodorakis, Nicholas D.; Tsigilis, Nikolaos; Alexandris, Kostas

Source: International Journal of Sport Management and Marketing, Volume 6, Number 3, 3 November 2009 , pp. 277-291(15)

Publisher: Inderscience Publishers

Union Organizing as a Mobilizing Strategy: The Impact of Social Identity and Transformational Leadership on the Collectivism of Union Members

Authors: Cregan, Christina; Bartram, Timothy; Stanton, Pauline

Source: British Journal of Industrial Relations, Volume 47, Number 4, December 2009 , pp. 701-722(22)

Publisher: Blackwell Publishing

Implementing service excellence in higher education

Authors: Khan, Hina; Matlay, Harry

Source: Education + Training, Volume 51, Numbers 8-9, 2009 , pp. 769-780(12)

Publisher: Emerald Group Publishing Limited

Managing complex workplace stress in health care organizations: leaders' perceived legitimacy conflicts

Authors: DELLVE, LOTTA; WIKSTRÖM, EWA

Source: Journal of Nursing Management, Volume 17, Number 8, December 2009 , pp. 931-941(11)

Publisher: Blackwell Publishing

Limited influence of loyalty program membership on relational outcomes

Author: Lacey, Russell

Source: Journal of Consumer Marketing, Volume 26, Number 6, 2009 , pp. 392-402(11)

Publisher: Emerald Group Publishing Limited

Do credit card redemption reward programs work in China? An empirical study

Author: Liu, Matthew Tingchi

Source: Journal of Consumer Marketing, Volume 26, Number 6, 2009 , pp. 403-414(12)

Publisher: Emerald Group Publishing Limited

Stock ownership as a motivation of brand-loyal and brand-supportive behaviors

Author: Aspara, Jaakko

Source: Journal of Consumer Marketing, Volume 26, Number 6, 2009 , pp. 427-436(10)

Publisher: Emerald Group Publishing Limited

Low-income consumers' reactions to low-involvement products

Author: Gbadamosi, Ayantunji

Source: Marketing Intelligence & Planning, Volume 27, Number 7, 2009 , pp. 882-899(18)

Publisher: Emerald Group Publishing Limited

Online shopping and moderating role of offline brand trust

Authors: Kim, Soyoung; Jones, Christie

Source: Direct Marketing: An International Journal, Volume 3, Number 4, 2009 , pp. 282-300(19)

Publisher: Emerald Group Publishing Limited