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Outcomes of customer verbal aggression among hotel employees

Authors: Karatepe, Osman M.; Yorganci, Ilkay; Haktanir, Mine

Source: International Journal of Contemporary Hospitality Management, Volume 21, Number 6, 2009 , pp. 713-733(21)

Publisher: Emerald Group Publishing Limited

Call center employee personality factors and service performance

Authors: Sawyerr, Olukemi O.; Srinivas, Shanthi; Wang, Sijun

Source: Journal of Services Marketing, Volume 23, Number 5, 2009 , pp. 301-317(17)

Publisher: Emerald Group Publishing Limited

The role of specialist and general nurses working with people with multiple sclerosis

Authors: While, Alison; Forbes, Angus; Ullman, Roz; Mathes, Lucia

Source: Journal of Clinical Nursing, Volume 18, Number 18, September 2009 , pp. 2635-2648(14)

Publisher: Blackwell Publishing

Caring for abused women: impact on nurses' professional and personal life experiences

Author: Goldblatt, Hadass

Source: Journal of Advanced Nursing, Volume 65, Number 8, August 2009 , pp. 1645-1654(10)

Publisher: Blackwell Publishing

CONTESTING THE VICTIM CARD: Closure Discourse and Emotion in Death Penalty Rhetoric

Author: Berns, Nancy

Source: The Sociological Quarterly, Volume 50, Number 3, Summer 2009 , pp. 383-406(24)

Publisher: Blackwell Publishing

The Birth of Musical Emotion: A Depth Electrode Case Study in a Human Subject with Epilepsy

Authors: Dellacherie, Delphine; Pfeuty, Micha; Hasboun, Dominique; Lefèvre, Julien; Hugueville, Laurent; Schwartz, Denis P.; Baulac, Michel; Adam, Claude; Samson, Séverine

Source: Annals of the New York Academy of Sciences, Volume 1169, Number 1, July 2009 , pp. 336-341(6)

Publisher: Blackwell Publishing

Emotional dissonance and burnout among social counsellors

Author: Agervold, Mogens

Source: International Journal of Work Organisation and Emotion, Volume 3, Number 1, 21 May 2009 , pp. 1-17(17)

Publisher: Inderscience Publishers

Understanding nurses' psychosomatic complications that relate to the practice of nursing

Authors: Gouva, Mary; Mantzoukas, Stefanos; Mitona, Eleni; Damigos, Dimitrios

Source: Nursing and Health Sciences, Volume 11, Number 2, June 2009 , pp. 154-159(6)

Publisher: Blackwell Publishing

When an adviser takes a step back: A qualitative study of depersonalisation

Author: Webster, Jennifer

Source: Journal of Occupational Psychology, Employment and Disability, Volume 10, Number 2, Autumn 2008 , pp. 75-90(16)

Publisher: DWP Occupational & Health Psychology Services

Chapter Six.  Acquiring and Protecting Unreasonable Beliefs

Author: Schimmel, Solomon

Source: The Tenacity of Unreasonable Beliefs, July 2008 , pp. 167-221(55)

Publisher: Oxford Scholarship Online Monographs

Impact of Dementia Upon Residential Care for Individuals With Down Syndrome

Authors: Lloyd, Vicki; Kalsy, Sunny; Gatherer, Amanda

Source: Journal of Policy and Practice in Intellectual Disabilities, Volume 5, Number 1, March 2008 , pp. 33-38(6)

Publisher: Blackwell Publishing

Continuities in caring? Emotion work in a NHS Direct call centre

Authors: Weir, Hannele; Waddington, Kathryn

Source: Nursing Inquiry, Volume 15, Number 1, March 2008 , pp. 67-77(11)

Publisher: Blackwell Publishing

Customer-induced stress in call centre work: A comparison of audio- and videoconference

Authors: Wegge, Jürgen; Vogt, Joachim; Wecking, Christiane

Source: Journal of Occupational and Organizational Psychology, Volume 80, Number 4, December 2007 , pp. 693-712(20)

Publisher: British Psychological Society

Exploring methods of analysing talk in problem-based learning tutorials

Author: Clouston, Teena

Source: Journal of Further and Higher Education, Volume 31, Number 2, May 2007 , pp. 183-193(11)

Publisher: Routledge, part of the Taylor & Francis Group

The significance of cognitive dissonance for the "hard and soft FM" paradigm and quality assessment practices: A whole new can of worms?

Authors: Spencer, Robert; Hinks, John

Source: Journal of Facilities Management, Volume 5, Number 4, 2007 , pp. 243-262(20)

Publisher: Emerald Group Publishing Limited

Music and emotion: Electrophysiological correlates of the processing of pleasant and unpleasant music

Authors: Sammler, Daniela; Grigutsch, Maren; Fritz, Thomas; Koelsch, Stefan

Source: Psychophysiology, Volume 44, Number 2, March 2007 , pp. 293-304(12)

Publisher: Blackwell Publishing

Information technology team achievement: An analysis of success factors and development of a team success model (TSM)

Authors: Peslak, Alan; Stanton, Marcy

Source: Team Performance Management, Volume 13, Numbers 1-2, 2007 , pp. 21-33(13)

Publisher: Emerald Group Publishing Limited

On the positive and negative effects of emotion work in organizations

Authors: Zapf, Dieter; Holz, Melanie

Source: European Journal of Work and Organizational Psychology, Volume 15, Number 1, March 2006 , pp. 1-28(28)

Publisher: Psychology Press, part of the Taylor & Francis Group

The instrumentality of emotion in leader-subordinate relationships

Authors: Glaso, Lars; Ekerholt, Katrine; Barman, Sunniva; Einarsen, Stale

Source: International Journal of Work Organisation and Emotion, Volume 1, Number 3, 3 September 2006 , pp. 255-276(22)

Publisher: Inderscience Publishers

The theoretical underpinnings of emotional dissonance: a framework and analysis of propositions

Authors: Phillips, Brendan; Tan, Thomas Tsu Wee; Julian, Craig

Source: Journal of Services Marketing, Volume 20, Number 7, 2006 , pp. 471-478(8)

Publisher: Emerald Group Publishing Limited