Search Results

Knowledge management and organizational performance: an exploratory analysis

Authors: Zack, Michael; McKeen, James; Singh, Satyendra

Source: Journal of Knowledge Management, Volume 13, Number 6, 2009 , pp. 392-409(18)

Publisher: Emerald Group Publishing Limited

Partners learn people skills at Ernst & Young: Nine-month development program helps to change the organization's culture

Source: Human Resource Management International Digest, Volume 17, Number 7, 2009 , pp. 5-7(3)

Publisher: Emerald Group Publishing Limited

Modeling patronage behavior: a tri-partite conceptualization

Authors: Yavas, Ugur; Babakus, Emin

Source: Journal of Consumer Marketing, Volume 26, Number 7, 2009 , pp. 516-526(11)

Publisher: Emerald Group Publishing Limited

The importance of self-service kiosks in developing consumers' retail patronage intentions

Authors: Lee, Hyun-Joo; Fairhurst, Ann E.; Lee, Min-Young

Source: Managing Service Quality, Volume 19, Number 6, 2009 , pp. 687-701(15)

Publisher: Emerald Group Publishing Limited

An evaluation of the level of satisfaction with a dedicated inpatient venepuncture service at a rehabilitation centre

Authors: Oatey, Anthea; Stiller, Kathy

Source: International Journal of Nursing Practice, Volume 15, Number 6, December 2009 , pp. 553-559(7)

Publisher: Blackwell Publishing

Outsourcing logistics to third-party providers: practitioners perspectives

Authors: Modarress, Batoul; Ansari, A.; Lockwood, Diane

Source: International Journal of Logistics Systems and Management, Volume 6, Number 1, 1 December 2009 , pp. 23-38(16)

Publisher: Inderscience Publishers

Design for service innovation: a methodology for designing service as a business for manufacturing companies

Authors: Kim, Sun K; Ishii, Kosuke; Beiter, Kurt A.; Uchihira, Naoshi; Kyoya, Yuji

Source: International Journal of Services Technology and Management, Volume 13, Numbers 1-2, 30 November 2009 , pp. 40-62(23)

Publisher: Inderscience Publishers

Web mining technologies for customer and marketing surveys

Authors: Segall, Richard S.; Zhang, Qingyu

Source: Kybernetes: The International Journal of Systems & Cybernetics, Volume 38, Number 6, 2009 , pp. 925-949(25)

Publisher: Emerald Group Publishing Limited

A Joint Commission International consultant selection methodology for hospitals by the fuzzy analytic hierarchy process

Author: Cebeci, Ufuk

Source: International Journal of Nuclear Knowledge Management, Volume 3, Number 3, 13 July 2009 , pp. 236-249(14)

Publisher: Inderscience Publishers

E-service quality: comparing the perceptions of providers and customers

Authors: Stiakakis, Emmanouil; Georgiadis, Christos K.

Source: Managing Service Quality, Volume 19, Number 4, 2009 , pp. 410-430(21)

Publisher: Emerald Group Publishing Limited

The effect of power distance and individualism on service quality expectations in banking: A two-country individual- and national-cultural comparison

Authors: Dash, Satyabhusan; Bruning, Ed; Acharya, Manaswini

Source: The International Journal of Bank Marketing, Volume 27, Number 5, 2009 , pp. 336-358(23)

Publisher: Emerald Group Publishing Limited

Models of satisfaction with police service

Authors: Dukes, Richard L.; Portillos, Edwardo; Miles, Molly

Source: Policing: An International Journal of Police Strategies and Management, Volume 32, Number 2, 2009 , pp. 297-318(22)

Publisher: Emerald Group Publishing Limited

International explorer expatriate survey

Author: Farquhar, Jillian Dawes

Source: The International Journal of Bank Marketing, Volume 27, Number 3, 2009 , pp. 242-246(5)

Publisher: Emerald Group Publishing Limited

Response quality in consumer satisfaction research

Authors: Powers, Thomas L.; Valentine, Dawn Bendall

Source: Journal of Consumer Marketing, Volume 26, Number 4, 2009 , pp. 232-240(9)

Publisher: Emerald Group Publishing Limited

Probabilistic expert systems for managing information to improve services

Authors: Renzi, M.F.; Vicard, P.; Guglielmetti, R.; Musella, F.

Source: The TQM Journal, Volume 21, Number 4, 2009 , pp. 429-442(14)

Publisher: Emerald Group Publishing Limited

B2B services: linking service loyalty and brand equity

Authors: Rauyruen, Papassapa; Miller, Kenneth E.; Groth, Markus

Source: Journal of Services Marketing, Volume 23, Number 3, 2009 , pp. 175-186(12)

Publisher: Emerald Group Publishing Limited

Gender as a moderator of reciprocal consumer behavior

Authors: Kolyesnikova, Natalia; Dodd, Tim H.; Wilcox, James B.

Source: Journal of Consumer Marketing, Volume 26, Number 3, 2009 , pp. 200-213(14)

Publisher: Emerald Group Publishing Limited

Determinants of patient satisfaction survey in a gastrointestinal endoscopy service

Authors: Scotto, Francesco; Ceglie, Antonella De; Guerra, Vito; Misciagna, Giovanni; Pellecchia, Antonio

Source: Clinical Governance: An International Journal, Volume 14, Number 2, 2009 , pp. 86-97(12)

Publisher: Emerald Group Publishing Limited

Surviving in the digital age by utilizing libraries' distinctive advantages

Authors: Liu, Suqing; Liao, Sansan; Guo, Jing

Source: The Electronic Library, Volume 27, Number 2, 2009 , pp. 298-307(10)

Publisher: Emerald Group Publishing Limited

Salespersons' service quality and customer loyalty in fashion chain stores: A study in Hong Kong retail stores

Authors: Sum, Cheng Yu; Hui, Chi Leung

Source: Journal of Fashion Marketing and Management, Volume 13, Number 1, 2009 , pp. 98-108(11)

Publisher: Emerald Group Publishing Limited