Search Results

Improving corporate communications: Lean Six Sigma science has broad reach

Authors: Barnes, Courtney; Walker, Reid

Source: Journal of Business Strategy, Volume 31, Number 1, 2010 , pp. 23-36(14)

Publisher: Emerald Group Publishing Limited

The effect of e-service quality on customers' satisfaction in banks operating in Jordan: an empirical investigation of customers' perspectives

Authors: Nuseir, Mohammed T.; Akroush, Mamoun N.; Mahadin, Bushra K.; Bataineh, Abdullah Q.

Source: International Journal of Services, Economics and Management, Volume 2, Number 1, 2 December 2009 , pp. 80-108(29)

Publisher: Inderscience Publishers

Optimal container dispatching policy and its structure in a shuttle service with finite capacity and random demands

Authors: Song, Dong-Ping; Dong, Jing-Xin; Roe, Michael

Source: International Journal of Shipping and Transport Logistics, Volume 2, Number 1, 2 December 2009 , pp. 44-58(15)

Publisher: Inderscience Publishers

Understanding the value of integrated RFID systems: a case study from apparel retail

Authors: Thiesse, Frédéric; Al-Kassab, Jasser; Fleisch, Elgar

Source: European Journal of Information Systems, Volume 18, Number 6, 10 December 2009 , pp. 592-614(23)

Publisher: Palgrave Macmillan

Benchmarking leagility in mass services: The case of a fast food restaurant chains in Iran

Authors: Rahimnia, Fariborz; Moghadasian, Mahdi; Castka, Pavel

Source: Benchmarking: An International Journal, Volume 16, Number 6, 2009 , pp. 799-816(18)

Publisher: Emerald Group Publishing Limited

Partners learn people skills at Ernst & Young: Nine-month development program helps to change the organization's culture

Source: Human Resource Management International Digest, Volume 17, Number 7, 2009 , pp. 5-7(3)

Publisher: Emerald Group Publishing Limited

Sandwell Homes reduces employee absence by 30 percent: … and boosts productivity, morale and customer service

Source: Human Resource Management International Digest, Volume 17, Number 7, 2009 , pp. 12-14(3)

Publisher: Emerald Group Publishing Limited

Graphic Packaging International slims costs with lean manufacturing: Firm taps into employee creativity and innovation

Source: Human Resource Management International Digest, Volume 17, Number 7, 2009 , pp. 21-22(2)

Publisher: Emerald Group Publishing Limited

Individual differences in service quality assessment: A study of a private university library system in Bangladesh

Authors: Shoeb, Md. Zahid Hossain; Ahmed, S.M. Zabed

Source: Performance Measurement and Metrics, Volume 10, Number 3, 2009 , pp. 193-211(19)

Publisher: Emerald Group Publishing Limited

Managing change in IT outsourcing arrangements: An offshore service provider perspective on adaptability

Authors: Plugge, Albert; Janssen, Marijn

Source: Strategic Outsourcing: An International Journal, Volume 2, Number 3, 2009 , pp. 257-274(18)

Publisher: Emerald Group Publishing Limited

Determinants of satisfaction and continuance intention towards self-service technologies

Authors: Chen, Shih-Chih; Chen, Huei-Huang; Chen, Mei-Fang

Source: Industrial Management & Data Systems, Volume 109, Number 9, 2009 , pp. 1248-1263(16)

Publisher: Emerald Group Publishing Limited

Building trust in m-commerce: contributions from quality and satisfaction

Authors: Yeh, Yung Shao; Li, Yung-Ming

Source: Online Information Review, Volume 33, Number 6, 2009 , pp. 1066-1086(21)

Publisher: Emerald Group Publishing Limited

Building a targeted pharmacy customer engagement approach

Author: Hamilton, John

Source: International Journal of Pharmaceutical and Healthcare Marketing, Volume 3, Number 4, 2009 , pp. 381-396(16)

Publisher: Emerald Group Publishing Limited

Customer perception on service quality in retail banking in Middle East: the case of Qatar

Authors: Hossain, Mohammed; Leo, Shirley

Source: International Journal of Islamic and Middle Eastern Finance and Management, Volume 2, Number 4, 2009 , pp. 338-350(13)

Publisher: Emerald Group Publishing Limited

Assessment of a telemedicine innovation in cardiology

Authors: Masella, Cristina; Zanaboni, Paolo

Source: International Journal of Healthcare Technology and Management, Volume 10, Numbers 4-5, 16 December 2009 , pp. 325-339(15)

Publisher: Inderscience Publishers

The use of digital channels to create customer relationships

Authors: Heinonen, Kristina; Michelsson, Thomas

Source: International Journal of Internet Marketing and Advertising, Volume 6, Number 1, 16 December 2009 , pp. 1-21(21)

Publisher: Inderscience Publishers

Managed Testing: designing a tool for dealing with Service Providers project risks in software testing

Authors: Tiemens, Sebastiaan; Bouwman, Harry

Source: International Journal of Information Technology and Management, Volume 9, Number 2, 17 December 2009 , pp. 224-241(18)

Publisher: Inderscience Publishers

Enterprise profiles in deprived areas: are they distinctive?

Authors: Frankish, Julian S.; Roberts, Richard G.; Storey, David J.

Source: International Journal of Entrepreneurship and Small Business, Volume 9, Number 2, 27 December 2009 , pp. 127-142(16)

Publisher: Inderscience Publishers

Selling to Overconfident Consumers

Author: Grubb, Michael D.

Source: The American Economic Review, Volume 99, Number 5, December 2009 , pp. 1770-1807(38)

Publisher: American Economic Association

Effects of organizational and serviceperson orientation on customer loyalty

Authors: Colwell, Scott; Hogarth-Scott, Sandra; Jiang, Depeng; Joshi, Ashwin

Source: Management Decision, Volume 47, Number 10, 2009 , pp. 1489-1513(25)

Publisher: Emerald Group Publishing Limited