Search Results

An exploratory study of factors associated with customer perceptions of paying above and below market prices

Authors: Fink, Robert C.; Hatten, Kenneth J.; James, William L.

Source: International Journal of Revenue Management, Volume 4, Number 1, 3 December 2009 , pp. 69-91(23)

Publisher: Inderscience Publishers

Management by the cognitive range: a perspective on knowledge management

Author: Inuzuka, Atsushi

Source: International Journal of Technology Management, Volume 49, Number 4, 11 December 2009 , pp. 384-400(17)

Publisher: Inderscience Publishers

Corporate social responsibility: impacts on strategic marketing and customer value

Authors: Piercy, Nigel F.; Lane, Nikala

Source: The Marketing Review, Volume 9, Number 4, November 2009 , pp. 335-360(26)

Publisher: Westburn Publishers Ltd

Integrating transactional and relational exchange into the study of Exchange Orientation in customer relationships

Authors: Lefaix-Durand, Aurélia; Kozak, Robert

Source: Journal of Marketing Management, Volume 25, Numbers 9-10, November 2009 , pp. 1003-1025(23)

Publisher: Westburn Publishers Ltd

Examining the customer equity framework from a consumer perspective

Authors: Holehonnur, Abhijith; Raymond, Mary A; Hopkins, Christopher D; Fine, Amanda C

Source: The Journal of Brand Management, Volume 17, Number 3, 15 December 2009 , pp. 165-180(16)

Publisher: Palgrave Macmillan

Role identity and attributions of high-performing salespeople

Authors: Steward, Michelle D.; Hutt, Michael D.; Walker, Beth A.; Kumar, Ajith

Source: The Journal of Business and Industrial Marketing, Volume 24, Number 7, 2009 , pp. 463-473(11)

Publisher: Emerald Group Publishing Limited

Understanding the role of information communication in the buyer-seller exchange process: antecedents and outcomes

Authors: Agnihotri, Raj; Rapp, Adam; Trainor, Kevin

Source: The Journal of Business and Industrial Marketing, Volume 24, Number 7, 2009 , pp. 474-486(13)

Publisher: Emerald Group Publishing Limited

Partners learn people skills at Ernst & Young: Nine-month development program helps to change the organization's culture

Source: Human Resource Management International Digest, Volume 17, Number 7, 2009 , pp. 5-7(3)

Publisher: Emerald Group Publishing Limited

Beyond the Red Queen syndrome: CRM technology and building material suppliers

Authors: Love, Peter; Edwards, David John; Standing, Craig; Irani, Zahir

Source: Engineering, Construction and Architectural Management, Volume 16, Number 5, 2009 , pp. 459-474(16)

Publisher: Emerald Group Publishing Limited

Managing change in IT outsourcing arrangements: An offshore service provider perspective on adaptability

Authors: Plugge, Albert; Janssen, Marijn

Source: Strategic Outsourcing: An International Journal, Volume 2, Number 3, 2009 , pp. 257-274(18)

Publisher: Emerald Group Publishing Limited

The importance of self-service kiosks in developing consumers' retail patronage intentions

Authors: Lee, Hyun-Joo; Fairhurst, Ann E.; Lee, Min-Young

Source: Managing Service Quality, Volume 19, Number 6, 2009 , pp. 687-701(15)

Publisher: Emerald Group Publishing Limited

The effect of selling strategies on sales performance

Authors: Abed, Ghazaleh Moghareh; Haghighi, Mohammad

Source: Business Strategy Series, Volume 10, Number 5, 2009 , pp. 266-282(17)

Publisher: Emerald Group Publishing Limited

Customer satisfaction with and loyalty towards online travel products: a transaction cost economics perspective

Authors: Kim, Yeong Gug; Li, Gang

Source: Tourism Economics, Volume 15, Number 4, December 2009 , pp. 825-846(22)

Publisher: IP Publishing Ltd

Building a CSF framework for CRM implementation

Authors: Rahimi, Ilan (Daniel's); Berman, Uri

Source: The Journal of Database Marketing & Customer Strategy Management, Volume 16, Number 4, December 2009 , pp. 253-265(13)

Publisher: Palgrave Macmillan

The effect of TQM implementation on firm performance in the Tunisian context

Authors: Wali, Senda; Boujelbene, Younes

Source: International Journal of Productivity and Quality Management, Volume 5, Number 1, 30 November 2009 , pp. 60-74(15)

Publisher: Inderscience Publishers

An empirical study on supply chain management in India: the perspective of original equipment manufacturers and suppliers

Authors: Dath, T.N. Srikantha; Rajendran, Chandrasekharan; Narashiman, K.

Source: European J. of Industrial Engineering, Volume 4, Number 1, 30 November 2009 , pp. 2-39(38)

Publisher: Inderscience Publishers

Antecedents of brand loyalty: an empirical study in mobile telecom sector

Authors: Kapil, Kanwal; Kapil, Sheeba

Source: International Journal of Indian Culture and Business Management, Volume 3, Number 1, 30 November 2009 , pp. 1-22(22)

Publisher: Inderscience Publishers

Designing competitive loyalty programs: How types of program affect customer equity

Authors: Furinto, Asnan; Pawitra, Teddy; Balqiah, Tengku E

Source: Journal of Targeting, Measurement and Analysis for Marketing, Volume 17, Number 4, December 2009 , pp. 307-319(13)

Publisher: Palgrave Macmillan

The effects of schedule volatility on supply chain performance

Authors: Childerhouse, P.; Disney, S. M.; Towill, D. R.

Source: International Journal of Logistics, Volume 12, Number 4, August 2009 , pp. 313-328(16)

Publisher: Taylor and Francis Ltd

Making Connections: Insights into Relationship Marketing from the Australasian Stock and Station Agent Industry

Author: Ville, Simon

Source: Enterprise and Society, Volume 10, Number 3, 23 September 2009 , pp. 423-448(26)

Publisher: Oxford University Press