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Building a targeted pharmacy customer engagement approach

Author: Hamilton, John

Source: International Journal of Pharmaceutical and Healthcare Marketing, Volume 3, Number 4, 2009 , pp. 381-396(16)

Publisher: Emerald Group Publishing Limited

A strategy for managing customer relations on the internet: evidence from the football sector

Authors: Kriemadis, Thanos; Kotsovos, Andreas; Kartakoullis, Nikos

Source: Direct Marketing: An International Journal, Volume 3, Number 4, 2009 , pp. 229-243(15)

Publisher: Emerald Group Publishing Limited

Impact of molecular medicine on healthcare markets and strategies for success

Authors: Miller, Peter S; Batchelder, Keith F

Source: Personalized Medicine, Volume 6, Number 5, September 2009 , pp. 529-542(14)

Publisher: Future Medicine

Customer tradeoffs between key determinants of SME banking loyalty

Authors: Lam, Regan; Burton, Suzan; Lo, Hing-Po

Source: The International Journal of Bank Marketing, Volume 27, Number 6, 2009 , pp. 428-445(18)

Publisher: Emerald Group Publishing Limited

The social role of financial companies as a determinant of consumer behaviour

Authors: Salmones, Maria del Mar Garcia de los; Perez, Andrea; Bosque, Ignacio Rodriguez del

Source: The International Journal of Bank Marketing, Volume 27, Number 6, 2009 , pp. 467-485(19)

Publisher: Emerald Group Publishing Limited

Combating Money Laundering and the Financing of Terrorism

Authors: World Bank,; IMF

Source: Combating Money Laundering and the Financing of Terrorism, June 2009 , pp. 1-658(658)

Publisher: World Bank

Investigating the e-CRM activities of Irish SMEs

Authors: Harrigan, Paul; Ramsey, Elaine; Ibbotson, Patrick

Source: Journal of Small Business and Enterprise Development, Volume 16, Number 3, 2009 , pp. 443-465(23)

Publisher: Emerald Group Publishing Limited

The use of strategic deception in relationships

Authors: Patwardhan, Abhijit; Noble, Stephanie M.; Nishihara, Ceri M.

Source: Journal of Services Marketing, Volume 23, Number 5, 2009 , pp. 318-325(8)

Publisher: Emerald Group Publishing Limited

Economic drivers of dwelling satisfaction: Evidence from Germany

Authors: Frank, Björn; Enkawa, Takao

Source: International Journal of Housing Markets and Analysis, Volume 2, Number 1, 2009 , pp. 6-20(15)

Publisher: Emerald Group Publishing Limited

Extending relationship value: observations from a case study of the Canadian structural wood products industry

Authors: Lefaix-Durand, Aurelia; Kozak, Robert; Beauregard, Robert; Poulin, Diane

Source: The Journal of Business and Industrial Marketing, Volume 24, Numbers 5-6, 2009 , pp. 389-407(19)

Publisher: Emerald Group Publishing Limited

"Both sides now": aligning external and internal branding for a socially responsible era

Author: Simmons, John Aydon

Source: Marketing Intelligence & Planning, Volume 27, Number 5, 2009 , pp. 681-697(17)

Publisher: Emerald Group Publishing Limited

A comprehensive model of customer trust in two retail stores

Authors: Guenzi, Paolo; Johnson, Michael D.; Castaldo, Sandro

Source: Journal of Service Management, Volume 20, Number 3, 2009 , pp. 290-316(27)

Publisher: Emerald Group Publishing Limited

Loyalty building, relational trade-offs and key service employees: the case of radio DJs

Authors: Arbore, Alessandro; Guenzi, Paolo; Ordanini, Andrea

Source: Journal of Service Management, Volume 20, Number 3, 2009 , pp. 317-341(25)

Publisher: Emerald Group Publishing Limited

A study of relations among service quality differences, post-purchase behavior intentions with personality traits, and service recovery strategy as intervening variables

Author: Lin, Wen-Bao

Source: International Journal of Commerce and Management, Volume 19, Number 2, 2009 , pp. 137-157(21)

Publisher: Emerald Group Publishing Limited

Will the human factors of relationship selling survive in the twenty-first century?

Authors: Williams, J.D.; Everett, Robert; Rogol, Elizabeth

Source: International Journal of Commerce and Management, Volume 19, Number 2, 2009 , pp. 158-175(18)

Publisher: Emerald Group Publishing Limited

An intellectual development production hyper-cycle model - new JIT fundamentals and applications in Toyota

Author: Amasaka, Kakuro

Source: International Journal of Collaborative Enterprise, Volume 1, Number 1, 11 June 2009 , pp. 103-127(25)

Publisher: Inderscience Publishers

Evolution of the supply chain in the Italian railway industry

Authors: Esposito, Emilio; Passaro, Renato

Source: Supply Chain Management: An International Journal, Volume 14, Number 4, 2009 , pp. 303-313(11)

Publisher: Emerald Group Publishing Limited

Leadership in interorganisational network-based innovation projects

Author: Goduscheit, Rene Chester

Source: International Journal of Technology Marketing, Volume 4, Numbers 2-3, 27 June 2009 , pp. 149-164(16)

Publisher: Inderscience Publishers

Collaborative innovation in tourism: managing virtual communities

Authors: Baglieri, D.; Consoli, R.

Source: The TQM Journal, Volume 21, Number 4, 2009 , pp. 353-364(12)

Publisher: Emerald Group Publishing Limited

Patient satisfaction and communication as competitive levers in dentistry

Authors: Mazzei, Alessandra; Russo, Vincenzo; Crescentini, Alberto

Source: The TQM Journal, Volume 21, Number 4, 2009 , pp. 365-381(17)

Publisher: Emerald Group Publishing Limited