Search Results

Customer satisfaction and loyalty in B2B services: directions for future research

Authors: Naumann, Earl; Williams, Paul; Khan, M. Sajid

Source: The Marketing Review, Volume 9, Number 4, November 2009 , pp. 319-333(15)

Publisher: Westburn Publishers Ltd

Effects of organizational and serviceperson orientation on customer loyalty

Authors: Colwell, Scott; Hogarth-Scott, Sandra; Jiang, Depeng; Joshi, Ashwin

Source: Management Decision, Volume 47, Number 10, 2009 , pp. 1489-1513(25)

Publisher: Emerald Group Publishing Limited

Transcendental marketing: a conceptual framework and empirical examples

Author: Nordin, Fredrik

Source: Management Decision, Volume 47, Number 10, 2009 , pp. 1652-1664(13)

Publisher: Emerald Group Publishing Limited

An approach to develop effective customer loyalty programs: The VIP program at T&T Supermarkets Inc.

Authors: Ho, Richard; Huang, Leo; Huang, Stanley; Lee, Tina; Rosten, Alexander; Tang, Christopher S.

Source: Managing Service Quality, Volume 19, Number 6, 2009 , pp. 702-720(19)

Publisher: Emerald Group Publishing Limited

Atmospheric experiences that emotionally touch customers: A case study from a winter park

Authors: Slåtten, Terje; Mehmetoglu, Mehmet; Svensson, Göran; Sværi, Sander

Source: Managing Service Quality, Volume 19, Number 6, 2009 , pp. 721-746(26)

Publisher: Emerald Group Publishing Limited

Comparative study of core values of excellence models <IT>vis-à-vis</IT> human values

Author: Talwar, Balvir

Source: Measuring Business Excellence, Volume 13, Number 4, 2009 , pp. 34-46(13)

Publisher: Emerald Group Publishing Limited

Customer satisfaction with and loyalty towards online travel products: a transaction cost economics perspective

Authors: Kim, Yeong Gug; Li, Gang

Source: Tourism Economics, Volume 15, Number 4, December 2009 , pp. 825-846(22)

Publisher: IP Publishing Ltd

Constraint-Based Recommendation in Tourism: A Multiperspective Case Study

Authors: Jannach, Dietmar; Zanker, Markus; Fuchs, Matthias

Source: Information Technology & Tourism, Volume 11, Number 2, 2009 , pp. 139-155(17)

Publisher: Cognizant Communication Corporation

Customer participation in the service process: a model and research propositions

Author: Uzkurt, Cevahir

Source: International Journal of Services and Operations Management, Volume 6, Number 1, 30 November 2009 , pp. 17-37(21)

Publisher: Inderscience Publishers

Loyalty card programs, customer relationship and information technology: an exploratory approach

Authors: Smith, Alan D.; Potter, Jodi A.

Source: International Journal of Business Innovation and Research, Volume 4, Numbers 1-2, 30 November 2009 , pp. 65-92(28)

Publisher: Inderscience Publishers

Exploring fantasy sports and its fan base from a CRM perspective

Authors: Smith, Amber A.; Synowka, David P.; Smith, Alan D.

Source: International Journal of Business Innovation and Research, Volume 4, Numbers 1-2, 30 November 2009 , pp. 103-142(40)

Publisher: Inderscience Publishers

EXPLORING LOCATIONAL EQUILIBRIA IN A COMPETITIVE BROADBAND ACCESS MARKET: THEORETICAL MODELING APPROACH

Authors: Lee, Gunhak; O'Kelly, Morton E.

Source: Journal of Regional Science, Volume 49, Number 5, December 2009 , pp. 953-975(23)

Publisher: Blackwell Publishing

Antecedents of brand loyalty: an empirical study in mobile telecom sector

Authors: Kapil, Kanwal; Kapil, Sheeba

Source: International Journal of Indian Culture and Business Management, Volume 3, Number 1, 30 November 2009 , pp. 1-22(22)

Publisher: Inderscience Publishers

Designing competitive loyalty programs: How types of program affect customer equity

Authors: Furinto, Asnan; Pawitra, Teddy; Balqiah, Tengku E

Source: Journal of Targeting, Measurement and Analysis for Marketing, Volume 17, Number 4, December 2009 , pp. 307-319(13)

Publisher: Palgrave Macmillan

The mediating role of place attachment on the relationship between service quality and loyalty in the context of skiing

Authors: Theodorakis, Nicholas D.; Tsigilis, Nikolaos; Alexandris, Kostas

Source: International Journal of Sport Management and Marketing, Volume 6, Number 3, 3 November 2009 , pp. 277-291(15)

Publisher: Inderscience Publishers

Implementing service excellence in higher education

Authors: Khan, Hina; Matlay, Harry

Source: Education + Training, Volume 51, Numbers 8-9, 2009 , pp. 769-780(12)

Publisher: Emerald Group Publishing Limited

Limited influence of loyalty program membership on relational outcomes

Author: Lacey, Russell

Source: Journal of Consumer Marketing, Volume 26, Number 6, 2009 , pp. 392-402(11)

Publisher: Emerald Group Publishing Limited

Do credit card redemption reward programs work in China? An empirical study

Author: Liu, Matthew Tingchi

Source: Journal of Consumer Marketing, Volume 26, Number 6, 2009 , pp. 403-414(12)

Publisher: Emerald Group Publishing Limited

Stock ownership as a motivation of brand-loyal and brand-supportive behaviors

Author: Aspara, Jaakko

Source: Journal of Consumer Marketing, Volume 26, Number 6, 2009 , pp. 427-436(10)

Publisher: Emerald Group Publishing Limited

The effect of perceived fairness toward hotel overbooking and compensation practices on customer loyalty

Authors: Hwang, Johye; Wen, Li

Source: International Journal of Contemporary Hospitality Management, Volume 21, Number 6, 2009 , pp. 659-675(17)

Publisher: Emerald Group Publishing Limited