Search Results

"Islamic bank of Britain" case study analysis

Authors: Masood, Omar; Chichti, Jamel E.; Mansour, Walid; Iqbal, Muzafar

Source: International Journal of Monetary Economics and Finance, Volume 2, Numbers 3-4, 2 November 2009 , pp. 206-220(15)

Publisher: Inderscience Publishers

Islamic banking: a study of customer satisfaction and preferences in non-Islamic countries

Authors: Masood, Omar; Aktan, Bora; Amin, Qazi Awais

Source: International Journal of Monetary Economics and Finance, Volume 2, Numbers 3-4, 2 November 2009 , pp. 261-285(25)

Publisher: Inderscience Publishers

Measuring customer service quality of English public sport facilities

Authors: Liu, Yi-De; Taylor, Peter; Shibli, Simon

Source: International Journal of Sport Management and Marketing, Volume 6, Number 3, 3 November 2009 , pp. 229-252(24)

Publisher: Inderscience Publishers

ADVENTUREQUAL: an extension of the SERVQUAL conceptual gap model in young people's outdoor adventure

Author: Donne, Keith

Source: International Journal of Sport Management and Marketing, Volume 6, Number 3, 3 November 2009 , pp. 253-276(24)

Publisher: Inderscience Publishers

Implementing service excellence in higher education

Authors: Khan, Hina; Matlay, Harry

Source: Education + Training, Volume 51, Numbers 8-9, 2009 , pp. 769-780(12)

Publisher: Emerald Group Publishing Limited

How to design the right supply chains for your customers

Authors: Collin, Jari; Eloranta, Eero; Holmström, Jan

Source: Supply Chain Management: An International Journal, Volume 14, Number 6, 2009 , pp. 411-417(7)

Publisher: Emerald Group Publishing Limited

Gender differences in information search: implications for retailing

Authors: Barber, Nelson; Dodd, Tim; Kolyesnikova, Natalia

Source: Journal of Consumer Marketing, Volume 26, Number 6, 2009 , pp. 415-426(12)

Publisher: Emerald Group Publishing Limited

Outcomes of customer verbal aggression among hotel employees

Authors: Karatepe, Osman M.; Yorganci, Ilkay; Haktanir, Mine

Source: International Journal of Contemporary Hospitality Management, Volume 21, Number 6, 2009 , pp. 713-733(21)

Publisher: Emerald Group Publishing Limited

Factors affecting the online travel buying decision: a review

Author: Wen, Ivan

Source: International Journal of Contemporary Hospitality Management, Volume 21, Number 6, 2009 , pp. 752-765(14)

Publisher: Emerald Group Publishing Limited

The Orientation of Map Boards

Author: Nightingale, John

Source: Event Management, Volume 13, Number 2, 2009 , pp. 133-137(5)

Publisher: Cognizant Communication Corporation

Assessment of service quality and benchmark performance in 3C wholesalers: forecasting satisfaction in computers, communication and consumer electronics industries

Authors: Chen, Lisa Y.; Mujtaba, Bahaudin G.

Source: International Journal of Business Forecasting and Marketing Intelligence, Volume 1, Number 2, 17 September 2009 , pp. 153-163(11)

Publisher: Inderscience Publishers

How demographic differences influence customer satisfaction with the public service delivery in Fiji

Authors: Singh, Gurmeet; Reddy, Mahendra; Gounder, Neelesh

Source: International Journal of Services and Standards, Volume 5, Number 3, 22 September 2009 , pp. 276-289(14)

Publisher: Inderscience Publishers

Customer Satisfaction and Switching Barriers: Effects on Repurchase Intentions, Positive Recommendations, and Price Tolerance

Authors: Vázquez-Casielles, Rodolfo; Suárez-Álvarez, Leticia; DelRío-Lanza, AnaBelén

Source: Journal of Applied Social Psychology, Volume 39, Number 10, October 2009 , pp. 2275-2302(28)

Publisher: Blackwell Publishing

TQM and customer satisfaction in Malaysia's service sector

Authors: Sit, Wen-Yi; Ooi, Keng-Boon; Lin, Binshan; Chong, Alain Yee-Loong

Source: Industrial Management & Data Systems, Volume 109, Number 7, 2009 , pp. 957-975(19)

Publisher: Emerald Group Publishing Limited

Document delivery from Texas to Qatar: an international inter-campus service

Authors: Yang, Zheng Ye (Lan); Gyeszly, Suzanne D.

Source: Interlending & Document Supply, Volume 37, Number 3, 2009 , pp. 116-125(10)

Publisher: Emerald Group Publishing Limited

The social role of financial companies as a determinant of consumer behaviour

Authors: Salmones, Maria del Mar Garcia de los; Perez, Andrea; Bosque, Ignacio Rodriguez del

Source: The International Journal of Bank Marketing, Volume 27, Number 6, 2009 , pp. 467-485(19)

Publisher: Emerald Group Publishing Limited

Monitoring and Evaluating User Take-up

Source: SourceOECD Science & Information Technology, Volume 2009, Number 17, October 2009 , pp. 85-100(16)

Publisher: OECD - Organisation for Economic Co-operation and Development

Monitoring and Evaluating User Take-up

Source: SourceOECD Governance, Volume 2009, Number 24, October 2009 , pp. 85-100(16)

Publisher: OECD - Organisation for Economic Co-operation and Development

Marketing flexibility in the context of the service-dominant logic

Author: Gurău, Călin

Source: The Marketing Review, Volume 9, Number 3, August 2009 , pp. 185-197(13)

Publisher: Westburn Publishers Ltd

The costs and perils of over-targeting in today's markets

Authors: Sinha, Jay I.; Rosenthal, Edward C.

Source: The Marketing Review, Volume 9, Number 3, August 2009 , pp. 243-250(8)

Publisher: Westburn Publishers Ltd