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440 articles with title/keywords/abstract containing Customer Care

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Content loaded within last 14 days Over-the-counter advice seeking about complementary and alternative medicines (CAM) in community pharmacies and health shops: an ethnographic study

Authors: Cramer, Helen; Shaw, Alison; Wye, Lesley; Weiss, Marjorie

Source: Health & Social Care in the Community, Volume 18, Number 1, January 2010 , pp. 41-50(10)

Publisher: Blackwell Publishing

Content loaded within last 14 days Assessment of a telemedicine innovation in cardiology

Authors: Masella, Cristina; Zanaboni, Paolo

Source: International Journal of Healthcare Technology and Management, Volume 10, Numbers 4-5, 16 December 2009 , pp. 325-339(15)

Publisher: Inderscience Publishers

Unleashing mobile phones for research supervision support at Makerere University, Uganda: the lessons learned

Authors: Muyinda, Paul B.; Lubega, Jude T.; Lynch, Kathy

Source: International Journal of Innovation and Learning, Volume 7, Number 1, 30 November 2009 , pp. 14-34(21)

Publisher: Inderscience Publishers

Effectiveness of sales promotion effort in emerging markets: a brand level analysis

Authors: Baidya, Mehir Kumar; Ghose, Kamal

Source: International Journal of Business and Emerging Markets, Volume 2, Number 1, 1 December 2009 , pp. 43-57(15)

Publisher: Inderscience Publishers

Impact of molecular medicine on healthcare markets and strategies for success

Authors: Miller, Peter S; Batchelder, Keith F

Source: Personalized Medicine, Volume 6, Number 5, September 2009 , pp. 529-542(14)

Publisher: Future Medicine

The social role of financial companies as a determinant of consumer behaviour

Authors: Salmones, Maria del Mar Garcia de los; Perez, Andrea; Bosque, Ignacio Rodriguez del

Source: The International Journal of Bank Marketing, Volume 27, Number 6, 2009 , pp. 467-485(19)

Publisher: Emerald Group Publishing Limited

An audit of the content and quality in briefs for Swedish healthcare spaces

Authors: Elf, Marie; Malmqvist, Inga

Source: Journal of Facilities Management, Volume 7, Number 3, 2009 , pp. 198-211(14)

Publisher: Emerald Group Publishing Limited

Harry Potter and the Service-Dominant Logic of Marketing: a cautionary tale

Authors: Brown, Stephen; Patterson, Anthony

Source: Journal of Marketing Management, Volume 25, Numbers 5-6, July 2009 , pp. 519-533(15)

Publisher: Westburn Publishers Ltd

Implementation of Lean Thinking: One Health System's Journey

Authors: Kim, Christopher S.; Spahlinger, David A.; Kin, Jeanne M.; Coffey, Richard J.; Billi, John E.

Source: Joint Commission Journal on Quality and Patient Safety, Volume 35, Number 8, August 2009 , pp. 406-413(8)

Publisher: Joint Commission Resources

E-service quality: comparing the perceptions of providers and customers

Authors: Stiakakis, Emmanouil; Georgiadis, Christos K.

Source: Managing Service Quality, Volume 19, Number 4, 2009 , pp. 410-430(21)

Publisher: Emerald Group Publishing Limited

Why and how service quality perceptions impact consumer responses

Authors: Etgar, Michael; Fuchs, Galia

Source: Managing Service Quality, Volume 19, Number 4, 2009 , pp. 474-485(12)

Publisher: Emerald Group Publishing Limited

Institutional foodservice benchmarking: survey of administrators' attitudes and practices in the USA

Authors: Bright, Saunya N.; Kwon, Junehee; Bednar, Carolyn; Newcomer, Julia

Source: Journal of Foodservice, Volume 20, Number 3, June 2009 , pp. 123-132(10)

Publisher: Blackwell Publishing

Educating the supply chain logistics for humanitarian efforts in Africa: a case study

Authors: Kumar, Sameer; Niedan-Olsen, Kristin; Peterson, Lynn

Source: International Journal of Productivity and Performance Management, Volume 58, Number 5, 2009 , pp. 480-500(21)

Publisher: Emerald Group Publishing Limited

Towards a stakeholder methodology: experiences from public eldercare

Authors: Wreder, Åsa; Johansson, Peter; Garvare, Rickard

Source: The TQM Journal, Volume 21, Number 2, 2009 , pp. 194-202(9)

Publisher: Emerald Group Publishing Limited

Healthcare quality and moderators of patient satisfaction: testing for causality

Authors: Badri, Masood A.; Attia, Samaa; Ustadi, Abdulla M.

Source: International Journal of Health Care Quality Assurance, Volume 22, Number 4, 2009 , pp. 382-410(29)

Publisher: Emerald Group Publishing Limited

Can quality become tangible for health service users?

Author: Ugolini, Marta

Source: The TQM Journal, Volume 21, Number 4, 2009 , pp. 400-412(13)

Publisher: Emerald Group Publishing Limited

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