Search Results

Improvisation in service recovery

Authors: Cunha, Miguel Pina e; Rego, Arménio; Kamoche, Ken

Source: Managing Service Quality, Volume 19, Number 6, 2009 , pp. 657-669(13)

Publisher: Emerald Group Publishing Limited

"More than words": screencasting as a reference tool

Authors: Carr, Allison; Ly, Pearl

Source: Reference Services Review, Volume 37, Number 4, 2009 , pp. 408-420(13)

Publisher: Emerald Group Publishing Limited

Framework for managing multicultural project teams

Authors: Ochieng, Edward Godfrey; Price, Andrew David

Source: Engineering, Construction and Architectural Management, Volume 16, Number 6, 2009 , pp. 527-543(17)

Publisher: Emerald Group Publishing Limited

Estimating biomass and macronutrient content of some commercially important plantation species in South Africa

Author: Dovey, S.B.

Source: Southern Forests: a Journal of Forest Science, Volume 71, Number 3, October 2009 , pp. 245-251(7)

Publisher: NISC Pty Ltd

Producer responsibility in a sustainable development context: ecological modernisation or industrial ecology?

Author: DEUTZ, PAULINE

Source: The Geographical Journal, Volume 175, Number 4, December 2009 , pp. 274-285(12)

Publisher: Blackwell Publishing

E-government and integrated service delivery in Canada: the Province of Nova Scotia as a case study

Author: Roy, Jeffrey

Source: International Journal of Electronic Governance, Volume 2, Numbers 2-3, 6 November 2009 , pp. 223-238(16)

Publisher: Inderscience Publishers

Informal Family Business in Africa

Authors: Khavul, Susanna; Bruton, Garry D.; Wood, Eric

Source: Entrepreneurship Theory and Practice, Volume 33, Number 6, November 2009 , pp. 1219-1238(20)

Publisher: Blackwell Publishing

What do business school deans do? Insights from a UK study

Authors: Davies, Julie; Thomas, Howard

Source: Management Decision, Volume 47, Number 9, 2009 , pp. 1396-1419(24)

Publisher: Emerald Group Publishing Limited

An exploratory study of students' consumption of non-alcoholic beverages in Nigeria: A qualitative perspective

Authors: Gbadamosi, Ayantunji; Iwaloye, Ojo Olukayode; Bamber, David

Source: Nutrition & Food Science, Volume 39, Number 6, 2009 , pp. 609-618(10)

Publisher: Emerald Group Publishing Limited

B2b inter-organisational digitalisation strategies: Towards an interaction-based approach

Authors: Rask, Morten; Ivang, Reimer; Hinson, Robert

Source: Direct Marketing: An International Journal, Volume 3, Number 4, 2009 , pp. 244-261(18)

Publisher: Emerald Group Publishing Limited

Work engagement among hotel managers in Beijing, China: potential antecedents and consequences

Authors: Burke, Ronald J.; Koyuncu, Mustafa; Jing, Wang; Fiksenbaum, Lisa

Source: Tourism Review, Volume 64, Number 3, 2009 , pp. 4-18(15)

Publisher: Emerald Group Publishing Limited

Communities of practice in construction case study organisations: Questions and insights

Authors: Ruikar, Kirti; Koskela, Lauri; Sexton, Martin

Source: Construction Innovation, Volume 9, Number 4, 2009 , pp. 434-448(15)

Publisher: Emerald Group Publishing Limited

Economic Contribution of Tourism in Kenya

Authors: Valle, Elisabeth; Yobesia, Mark Nelson

Source: Tourism Analysis, Volume 14, Number 3, 2009 , pp. 401-414(14)

Publisher: Cognizant Communication Corporation

The impact of electronic service quality in creating customer value and loyalty

Authors: Sohail, M. Sadiq; Shaikh, Nassar M.

Source: J. for Global Business Advancement, Volume 2, Number 3, 23 September 2009 , pp. 221-236(16)

Publisher: Inderscience Publishers

'When you just get a mark and a nasty comment, what's that called?' 'Summative assessment' Creating an enabling environment for formative assessment

Author: Meyer, Wilhelm H.

Source: Southern African Linguistics and Applied Language Studies, Volume 27, Number 2, September 2009 , pp. 215-228(14)

Publisher: NISC Pty Ltd

Teaching the Google-eyed YouTube generation

Author: Ashraf, Bill

Source: Education + Training, Volume 51, Numbers 5-6, 2009 , pp. 343-352(10)

Publisher: Emerald Group Publishing Limited

Born digital? Pedagogy and computer-assisted learning

Authors: Clarke, Thomas; Clarke, Elizabeth

Source: Education + Training, Volume 51, Numbers 5-6, 2009 , pp. 395-407(13)

Publisher: Emerald Group Publishing Limited

Diotima's Eudaemonism: Intrinsic Value and Rational Motivation in Plato's Symposium

Author: Wedgwood, Ralph

Source: Phronesis: A Journal for Ancient Philosophy, Volume 54, Numbers 4-5, 2009 , pp. 297-325(29)

Publisher: BRILL

Wikipedia and lesser-resourced languages

Author: van Dijk, Ziko

Source: Language Problems & Language Planning, Volume 33, Number 3, 2009 , pp. 234-250(17)

Publisher: John Benjamins Publishing Company

Historic building information modelling (HBIM)

Authors: Murphy, Maurice; McGovern, Eugene; Pavia, Sara

Source: Structural Survey, Volume 27, Number 4, 2009 , pp. 311-327(17)

Publisher: Emerald Group Publishing Limited