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Proceedings of the Water Environment Federation is an archive of papers published in the proceedings of the annual Water Environment Federation® Technical Exhibition and Conference (WEFTEC® ) and specialty conferences held since the year 2000. These proceedings are not peer reviewed.

A subscription to the Proceedings of the Water Environment Federation includes access to most papers presented at the annual WEF Technical Exhibition and Conference (WEFTEC) and other conferences held since 2000. Subscription access begins 12 months after the event and is valid for 12 months from month of purchase. A subscription to the Proceedings of the Water Environment Federation is included in Water Environment Federation (WEF) membership.

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Publisher: Water Environment Federation

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Utility Management 2015

Session 1: Utility Benchmarking - Past, Present, and Future

Session 2: Yes - Water Is Worth It

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Ten Tips Guaranteed To Help Get Your Rate Request Approved: Statistically Verified!
pp. 1-17(17)
Authors: Hughes, Jeff; Mastracchio, John; Giardina, Rick; Raucher, Bob; Tiger, Mary; Eskaf, Shadi; Paschal, Jordan

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Session 3: Successful Sustainability Initiatives

Sustainable Drinking Water Utility Operations through Implementing an Energy, Water Quality, and GHG Management System
pp. 1-9(9)
Authors: Cherchi, Carla; Badruzzaman, Mohammad; Gordon, Matthew; Bunn, Simon; Jacangelo, Joseph G

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The Road to Achieving Operational and Financial Sustainability in Robertsport, Liberia
pp. 1-14(14)
Authors: Brown, Natalie; Fakorede, Safaa; Fall, Alioune; Favazza, David

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Session 4: Lessons Learned in Workforce Development

What is your workforce worth?
pp. 1-9(9)
Authors: Fejerang, Gerald; Hudson, Laura; Bishop, Paul D; Baker, Megan M. L; Moore, Gavin

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Session 5: Change Management Implementing Concepts Learned from

Utility Analysis and Improvement Model (UAIM)
pp. 1-5(5)
Author: Vitasovic, Z. Cello

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Change Management Implementing Concepts Learned from EUM
pp. 1-2(2)
Author: Husselbee, Bruce W

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Session 6: Utility Rates that Customers Understand

AN IMPLICIT MODEL FOR WATER RATE SETTING WITHIN MUNICIPAL UTILITIES
pp. 1-27(27)
Authors: ENOUY, ROBERT; REHAN, RASHID; BRISLEY, NEIL; UNGER, ANDRE

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Session 7: Operations and Management Strategies to Improve Efficiency

Planning and Operating towards a Secure and Cost-efficient Water Supply System – Lessons Learned from Australia
pp. 1-11(11)
Authors: Gobbie, Mark; Cantone, Joshua; Mann, Elsinore; McIver, David

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From Lean to Mean: One Utility’s Tale of Doing More with Less Using Latest Technologies
pp. 1-10(10)
Authors: Ohlund, Lisa; Mendzer, Jerry; Hauffen, Paul; Koshko, Kevin; Harrington, Dave; Persino, Jamie

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The Future of Value Engineering: Reliability Centered Design
pp. 1-14(14)
Authors: Fejarang, Gerald; Hudson, Laura

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Session 8: Succeeding with Performance Metrics and Practices 1

Changing the Culture and Implementing Best Practices to Achieve MORE (Maintenance, Operations, and Reliability Excellence)
pp. 1-12(12)
Authors: Davis, Clinton; Jalla, Srinivas; Richards, Tyler; Boss, Jeff; Freeman, Pierce

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Improving Workforce Productivity Through Formal Maintenance Planning and Scheduling
pp. 1-23(23)
Authors: Giraud, Kelly; Jacobus, Tom; Nelson, Kent

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Quantification and Justification of Prudent Water Main Replacement Investment Levels
pp. 1-10(10)
Authors: Gardels, Derek; Spencer, David; Hunt, Erin; Owen, Steve

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Session 9: Utility Leader Forum 1: Communicating Value to Stakeholders

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Session 10: Rates that Can Achieve Community Goals

30 For 30: A Documentary in Water and Wastewater Financial Benchmarking
pp. 1-16(16)
Authors: Trypus, John; Bastin, Jessica; Ranck, Christopher J; Mastracchio, John

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Session 11: Using Technology to Facilitate Decision - Making

How Small Data Can Inform Big Decisions
pp. 1-15(15)
Authors: Locklear, Henrietta; Fitts, Jennifer; McPhee, Chris

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Session 12: Business Strategies to Improve Performance

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Strategic Sourcing & Supply Chain Management – WSSC’s Cultural Evolution to Better Manage its Cost Structure
pp. 1-11(11)
Authors: Downs, Yvette R. D; Knight-Lee, Crystal; Malone, David E; Rudzki, Robert A

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Session 13: Utility Leader Forum 2: Innovation at the Utility - It’s About

Innovating the Workforce of the Future
pp. 1-2(2)
Author: Pallansch, Karen

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Session 14: Using Asset Management Strategies to Support Capital

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BANG FOR YOUR BUCK: EVALUATING YOUR CIP FOR MAXIMUM EFFECTIVENESS
pp. 1-16(16)
Authors: Lau, Rowena; Walters, Doug; Poosti, Ali; Hagekhalil, Adel; Kolli, Venu

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Finding a Balance: Weighted Average Residential Index Affordability Guide for Akron’s Capital Improvement Program Needs
pp. 1-16(16)
Authors: Montgomery, Phillip J; Malesky, Carol; Reichlin, Douglas

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Large Capital Programs Benefit from Program Management Start-up Phase
pp. 1-15(15)
Authors: Wetzel, Edward D; Larson, Marvin G

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2015 Establishing the Level of Progress in Utility Asset Management Survey Results
pp. 1-29(29)
Authors: Campanella, Kevin; Andreasen, Christian; Diba, Ali; Himmelberger, Heather; Leighton, Jeffrey; Santini, Jennifer; Vause, Kurt

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Session 15: Business Practices Optimization

Alternative Project Delivery Selection Framework
pp. 1-6(6)
Authors: Cannon, John; Hildebrand, Mark

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Producing Accurate, Reliable and Validated Operations Data For Use in Reports and Analysis.
pp. 1-4(4)
Authors: Samson, Pete; Tietz, Eric; Kruse, Tim; Pascu, Cristian

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On the Road to Becoming Best-in-Class Charting a New Course of Sustainable Excellence in the Capital City
pp. 1-19(19)
Authors: Gentry, Melissa S; Jaco, Joey D; Adams, William; Yandle, Fred

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Session 16: Succeeding with Performance Metrics and Practices 2

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When A Better Utility Is The Best Utility: Performance-Based Benchmarking and Routine Check-ups for Continuous Improvement-Driven Utilities
pp. 1-24(24)
Authors: Strickland, Carter H; Wood, Bryon; Lowell, Elizabeth; De Coo, Minelly

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Session 18: Lessons Learned in Succession Planning

KNOWLEDGE MANAGEMENT: USING A “FLIGHT” SIMULATOR CONCEPT TO SUPPORT SUCCESSION PLANNING AND OPERATOR TRAINING
pp. 1-13(13)
Authors: Fabiyi, Malcolm; Nelson, Eric; Kutcher, Thomas; Goel, Rajeev; Snowling, Spencer

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Transferring of Knowledge from One Generation to the Next; The City of Tempe’s Environmental Sampling Campus
pp. 1-6(6)
Authors: Dalton, Richard; Garcia, Christopher; Golden, Michael; Mikus, Jeremy; Valles, Frank

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Session 19: Operation and Maintenance Optimization Practices

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Innovation at Work: Strategic Performance Management at the Baltimore DPW
pp. 1-5(5)
Authors: Robinson, Alan; Carter, Catherine Noyes

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USING A MEASURED FRAMEWORK TO PLAN AND IMPLEMENT YOUR ASSET MANAGEMENT PROGRAM
pp. 1-11(11)
Authors: Arthur, Joan; Jones, Martin; Stillman, Jeff

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Session 20: Communicating Value to Customers and Stakeholders

Developing an Integrated Communication Strategy at Alexandria Renew Enterprises
pp. 1-4(4)
Authors: Riper, Lisa Van; Pallansch, Karen L; Santos, Amy

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Session 21: Utility Leader Forum 4: Creativity and Water Innovation – Embracing Disruptive Ideas Within

Session 22: Building a Sustainable Utility

Effective Utility Management: The Foundation of the Utility of the Future
pp. 1-2(2)
Authors: Horne, James; Hornback, Chris; Greenwood, Rob

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Essential Organizational Attributes for Sustainable Urban Water Utilities: Do You Have What it Takes?
pp. 1-6(6)
Authors: Ries, Matthew; Trotz, Maya; Vairavamoorthy, Kala

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International Opportunities for Energy Management: Latin American Utilities and What We Can Learn from Them
pp. 1-18(18)
Authors: Lackey, Katy; Fillmore, Lauren; Yee-Batista, Carmen; Sánchez, Juan Pablo Rodríguez; Giraldo, Eugenio

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Session 23: Using Asset Management Strategies to Support Operations

Capturing and Transferring Critical Utility Knowledge - A Key Component of Effective Asset Management
pp. 1-5(5)
Authors: Crosby, Jennifer A; Cotter, Lucy; Jivraj, Tameeza

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MSDGC, CH2M, and Qualcomm Technologies, Inc. Work Together to Create Step Change in Asset Management Technology
pp. 1-12(12)
Authors: Kelly, Elizabeth S; Arnette, Verna; Maring, Scott; Thompson, Ken; Macintosh, Chris

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FOCUSED AND STRATEGIC PLANNING FOR OPERATIONS & MAINTENANCE EXCELLENCE FOR TRINITY RIVER AUTHORITY OF TEXAS
pp. 1-13(13)
Authors: Moreno, Laura; Hunt, Julia; Bond, Matt; Jean-Bart, Valery

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Session 24: Conservation and Water Quality

Using Customer Segmentation to Improve Fort Collins Utilities’ Understanding of Customer Attitudes Toward Conservation
pp. 1-30(30)
Authors: Bawa, Sameer; Jeavons, Doug; Hausladen, Allie; Smith, Tiana; Mouttet, Lucas

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Building an Environmental Learning Center to Empower and Educate our Stakeholders
pp. 1-17(17)
Authors: Hoffman, Chris; Wooten, Brianna

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Session 25: Crisis Communication Planning

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Session 26: Managing Combined Utilities

Customer Data Mining for Gold: Affordability and Integrated Planning
pp. 1-13(13)
Authors: Fox, Dave; Kreps, Bart; Steidel, Bob

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The Utility Risk Equation: An Interactive Case Study
pp. 1-12(12)
Authors: Pannell, Don; Lampley, Damion; Ronci, Crystal; Spence, Shannon

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Establishing Level of Service – A Case Study for a Combined Water and Wastewater Utility
pp. 1-17(17)
Authors: Rubchinskaya, Elena; Sutton, Derek; Bowers, Christina; Ranck, Christopher J; Parault, Patrick

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Session 27: Achieving Financial Sustainability

The Water Rates that Actually Work: The Santa Fe Experience
pp. 1-7(7)
Authors: Schiavo, Nick; Snyder, Brian; Mumm, Jason

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Long-Term Water Demand Forecasting for Sustainable Supply Planning
pp. 1-15(15)
Authors: Zimmerman, William; McPhee, Christopher

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Infrastructure Crisis, Sustainable Solutions: Rethinking Our Infrastructure Investment Strategies
pp. 1-16(16)
Authors: Kelly, Elizabeth S; Elardo, Pam; Roth, Rhys

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Iso 55000 and Asset Management: The Five Ws
pp. 1-9(9)
Authors: Nagel, Ryan; Ramamurthy, Aditya

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Session 28: Best Practices for Stellar Customer Service

State of the Industry and Best Practices for Customer Service and Metering Systems
pp. 1-6(6)
Authors: Rettie, Melanie; Wiest, Gary; Powers, Lynne; Reekie, Linda

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What Goes Around - Billing Cycle Alignment for Continuous Improvement
pp. 1-13(13)
Authors: Cousar, Regina D; Bailey, Rob; Downs, Shawn; Groce, Doug; Miller, Steve

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Towards World Class Customer and Billing Services
pp. 1-2(2)
Authors: Pallansch, Karen; Riper, Lisa Van; Santos, Amy

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Session 29: Greening the Utility of the Future

Natural Approaches to Storm Water Management
pp. 1-1(1)
Author: Shafer, Kevin L

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Land Conservation as a Water Treatment Technique
pp. 1-1(1)
Author: Hunt, Paul Thomas

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Session 30: Success Stories in Regional Collaboration 1

Building a Regional Water Supply Program on Trust, Cooperation and Mutual Benefit
pp. 1-11(11)
Authors: Goscicki, Ed; Mosteller, Kevin

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Providing for a Prospering Region – Fargo and West Fargo Drinking Water Regionalization
pp. 1-10(10)
Authors: Strombeck, Jacob; Grubb, Bruce; Hall, Troy; Grubb, Kellen; Dodds, Eric

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Regional Collaboration on Workforce Reliability: The BAYWORK Business Model
pp. 1-11(11)
Authors: Bella, Ingrid; Davis, Cheryl

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Session 31: Success Stories in Stakeholder Engagement

Infrastructure and Rates: What Your Customers Think Might Surprise You
pp. 1-12(12)
Authors: Roth, Frank; Morris, David

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Avoid a Rate-Gate: Building Customer Support for Your Utility's Next Rate Structure Change
pp. 1-11(11)
Authors: Elliott, Melissa E; Cristiano, Todd M

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Tapping into Community Participation to Address Water Quality Issues in a New Water Supply
pp. 1-17(17)
Authors: Coleman, Jeff; Blain, Amy; Cameron, Jeff; Jutila, Dale

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Session 32: Mitigating Infrastucture Risks

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MANAGING MULTIPLE FORMS OF RISK IN THE ATLANTADRINKING WATER SYSTEM
pp. 1-14(14)
Authors: Krishnan, Sam; Wilke, Raymond J

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Innovative Partnership to Implement AMI
pp. 1-5(5)
Authors: Demke, Keith; Powers, Lynne

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MONETIZING RISK - CAPITAL INVESTMENT PRIORITIZATION AND OPTIMIZATION FOR TULSA METROPOLITAN UTILITY AUTHORITY
pp. 1-15(15)
Authors: Arthur, Joan; Bond, Matt; Stigter, Jason De; Powis, Mathew

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Session 33: Managing in the New Environment

TEAM MANAGEMENT: ACHIEVING CONSENSUS AND COMPLIANCE FOR A WATERSHED-BASED PLAN
pp. 1-10(10)
Authors: Ralston, Sandra K; Gallo, Tom

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Communicating Reliability and Risk to Executive Management and Board Members
pp. 1-18(18)
Authors: Sharpe, Adam; Solomon, J.D; Williams, Frank

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Building, Empowering, and Equipping Your Team for Sustainable Success
pp. 1-8(8)
Authors: Davis, Fletcher; Irish, David; Baca, Christina

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Session 34: Success Stories in Regional Collaboration 2

North Oakland County Water Authority
pp. 1-10(10)
Authors: Putala, Vicki; Czachorski, Robert; Prince, Tim

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Session 35: Financial Impacts of the Legal, Regulatory, and Politcal

Changing the Impact of Impact Fees: The Aurora, Colorado Experience
pp. 1-7(7)
Authors: Brown, Marshall; Giddings, JoAnn; Aranda, Fernando; Mumm, Jason

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Prioritizing and Optimizing Funding for Failing Infrastructure: A Case Study from North Carolina
pp. 1-8(8)
Authors: Solomon, J.D; Colson, Kim; Durso, Francine

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Integrated Planning Framework and Implementation
pp. 1-10(10)
Authors: Bealer, Kaye; Conn, Thomas

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Session 36: Alternative Project Delivery- CMR, Design Build PPP

Alternative Project Delivery: Construction Management at Risk, Design-Build and Public-Private Partnerships
pp. 1-11(11)
Authors: Giachino, John; Cecil, Mike; Husselbee, Bruce; Matthews, Chris

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