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Publisher: Westburn Publishers Ltd

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Volume 4, Number 2, 1 May 2004

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Editorial
pp. 117-119(3)
Author: John Webb

Loyalty and Reward Schemes: How Much is Your Loyalty Worth?
pp. 121-138(18)
Author: Jennifer Rowley

Formation of Customer Bases in SMEs
pp. 139-156(18)
Author: Martti Tapio Lindman

Product Innovation Case Study: '3' - A Hutchinson Brand
pp. 157-188(32)
Author: Adrian Mah

Factors Affecting Online Relationships and Impacts
pp. 189-209(21)
Author: Hong-Youl Ha

Liberate your Customers and Reap the Benefits
pp. 225-243(19)
Authors: Matthias Hühn

Book Reviews
pp. 247-248(2)

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