Journal of Customer Behaviour

Editorial
pp. 303-306(4)
Author: Baker, Michael J.

The Impact of Web Experience on Virtual Buying Behaviour: An Empirical Study
pp. 307-335(29)
Authors: Constantinides, Efthymios; Geurts, Peter

Verbal and Non-verbal Communication as Indicators of Perceived Relative Influence in a Family Decision Making Situation
pp. 337-355(19)
Authors: Lee, Christina K.C.; Beatty, Sharon E.

Consumer Buying Decision Process: Sources of Pre- versus Post-Purchase Perceptions of Health Service Organisations
pp. 357-383(27)
Authors: Rawwas, Mohammed Y.A.; Strutton, David; Al-Khatib, Jamal A.

A Behavioural Model of Brand Community Member Involvement: A Conceptual Framework and Empirical Results
pp. 385-424(40)
Authors: Peters, Cara; Hollenbeck, Candice R.

Service Quality vs Price: The Moderating Role of Customer Loyalty
pp. 425-444(20)
Author: McMullan, Rosalind

Book Review
pp. 445-447(3)
Author: O'Sullivan, Terry