Journal of Customer Behaviour

Editorial
pp. 151-155(5)
Author: Baker, Michael J.

Using Customer Perceptions of the Competition to Improve the Prediction of Loyalty: A look at the U.S. and India
pp. 157-179(23)
Authors: Shapiro, Terri; Shahani-Denning, Comila

Event-Marketing as Innovative Marketing Communications: Reviewing the German experience
pp. 181-207(27)
Authors: Wohlfeil, Markus; Whelan, Susan

The Impact of Consumer Involvement on Services Information Search: Is it important or just interesting?
pp. 209-226(18)
Author: Mortimer, Kathleen

Exploring and Managing Negative Incidents in Business Relationships
pp. 227-250(24)
Authors: Holmlund, Maria; Strandvik, Tore

Factors Affecting Brand Loyalty: A study in an emerging market on fast moving consumer goods
pp. 251-275(25)
Authors: Ramesh Kumar, S.; Advani, Jai Yashwant

Users as Inventors and Developers of Radical Innovation
pp. 277-297(21)
Author: Lettl, Christopher

Book Review
pp. 299-302(4)
Author: Hackley, Chris